Communication Funnel Problems in Project Management - Revision history

Jianan Yang at 21:42, 9 May 2023

2023-05-09T21:42:38Z

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	''Written by Jianan Yang''		''Written by Jianan Yang (s230033)''

	==Abstract==		==Abstract==

Jianan Yang at 21:42, 9 May 2023

2023-05-09T21:42:08Z

← Older revision		Revision as of 21:42, 9 May 2023
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			''Written by Jianan Yang''

	==Abstract==		==Abstract==

Jianan Yang: /* Annotated bibliography */

2023-05-09T21:39:54Z

Annotated bibliography

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	The fifth stage of the communication funnel problem (see E in Figure 2) is not only related to the efficiency of information transmission, but also affected by many other factors such as climate, environment, and resource allocation. From a communication point of view, it may be one solution that the communicator can increase follow-up and supervision efforts, and the recipient often gives feedback on task progress.		The fifth stage of the communication funnel problem (see E in Figure 2) is not only related to the efficiency of information transmission, but also affected by many other factors such as climate, environment, and resource allocation. From a communication point of view, it may be one solution that the communicator can increase follow-up and supervision efforts, and the recipient often gives feedback on task progress.

	==Annotated ~~bibliography~~==		==Annotated Bibliography==

	<ref name="William" />		<ref name="William" />

Jianan Yang: /* Application */

2023-05-09T21:39:00Z

Application

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	Active listening is a person's willingness and ability to hear and understand<ref name="Hoppe"> ''Hoppe, M. H., 2018. Active Listening: Improve Your Ability to Listen and Lead, 1st ed. United States: Center for Creative Leadership.12.'' </ref>. This means that it is not just an attitude, but the skill of listening can be improved through training. Active listening involves six skills: paying attention, holding judgment, reflecting, clarifying, summarizing, and sharing <ref name="Hoppe" />. It turns out that paying attention and providing feedback can effectively avoid communication funnel problems.		Active listening is a person's willingness and ability to hear and understand<ref name="Hoppe"> ''Hoppe, M. H., 2018. Active Listening: Improve Your Ability to Listen and Lead, 1st ed. United States: Center for Creative Leadership.12.'' </ref>. This means that it is not just an attitude, but the skill of listening can be improved through training. Active listening involves six skills: paying attention, holding judgment, reflecting, clarifying, summarizing, and sharing <ref name="Hoppe" />. It turns out that paying attention and providing feedback can effectively avoid communication funnel problems.


	(1) Pay attention<ref name="Christian" />		(1) Pay attention<ref name="Christian" />

Jianan Yang: /* Annotated bibliography */

2023-05-09T21:35:38Z

Annotated bibliography

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	==Annotated bibliography==		==Annotated bibliography==

	<ref name="William" />~~William W. T., 1924. Bond Salesmanship, 1st ed. New York: Henry Hold and Company. 109.~~		<ref name="William" />

	The association of the funnel model with the AIDA concept was first proposed in Bond Salesmanship by William W. Townsend in 1924. The original text is "The salesman should visualize his whole problem of developing the sales steps as the forcing by compression of a broad and general concept of facts through a funnel which produces the specific and favorable consideration of one fact. The process is continually from the general to the specific, and visualizing the funnel has helped many salesmen lead a customer from Attention to Interest, and beyond" (p. 109).		The association of the funnel model with the AIDA concept was first proposed in Bond Salesmanship by William W. Townsend in 1924. The original text is "The salesman should visualize his whole problem of developing the sales steps as the forcing by compression of a broad and general concept of facts through a funnel which produces the specific and favorable consideration of one fact. The process is continually from the general to the specific, and visualizing the funnel has helped many salesmen lead a customer from Attention to Interest, and beyond" (p. 109).

	<ref name="DS/ISO" />~~DS/ISO 21502: 2020, Project, programme and portfolio management-Guidance on project management[S]. Copenhagen: Dansk Standard, 2020.~~		<ref name="DS/ISO" />

	Section 7.13 of DS/ISO 21502: 2020 guides communication management in project management, including planning communication (7.13.2), distributing information (7.13.3), and monitoring the impact of communication (7.13.4), which respectively involve communication in three stages: before, during, and after. Section 7.16 describes the management of information and documents, including the identification, storage, and retrieval of information that should be managed.		Section 7.13 of DS/ISO 21502: 2020 guides communication management in project management, including planning communication (7.13.2), distributing information (7.13.3), and monitoring the impact of communication (7.13.4), which respectively involve communication in three stages: before, during, and after. Section 7.16 describes the management of information and documents, including the identification, storage, and retrieval of information that should be managed.

	<ref name="Satō" />~~Satō, M., 2021. How Bezos Holds Meetings. China: Wanjuan Publication Company.~~		<ref name="Satō" />

	This book systematically introduces Bezos' unique meeting method at Amazon, and explains it in combination with representative cases of daily work. Effectively solve the communication funnel problem in project management through efficient decision-making, communication, and execution process.		This book systematically introduces Bezos' unique meeting method at Amazon, and explains it in combination with representative cases of daily work. Effectively solve the communication funnel problem in project management through efficient decision-making, communication, and execution process.

Jianan Yang: /* Annotated bibliography */

2023-05-09T21:35:06Z

Annotated bibliography

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	==Annotated bibliography==		==Annotated bibliography==

	<ref name="William" />~~The association of the funnel model with the AIDA concept was first proposed in Bond Salesmanship by~~ William W. ~~Townsend in~~ 1924. The original text is "The salesman should visualize his whole problem of developing the sales steps as the forcing by compression of a broad and general concept of facts through a funnel which produces the specific and favorable consideration of one fact. ~~The process is continually from the general to the specific, and visualizing the funnel has helped many salesmen lead a customer from Attention to Interest,~~ and ~~beyond" (p~~. 109).		<ref name="William" />William W. T., 1924. Bond Salesmanship, 1st ed. New York: Henry Hold and Company. 109.

	~~<ref name="DS/ISO" />Section 7.13~~ of ~~DS/ISO 21502: 2020 guides communication management~~ in ~~project management, including planning communication (7~~.13.~~2), distributing information (7.13.3),~~ and ~~monitoring the impact~~ of ~~communication (7.13.4),~~ which ~~respectively involve communication in three stages: before, during,~~ and ~~after~~. ~~Section 7.16 describes~~ the ~~management of information~~ and ~~documents, including~~ the ~~identification, storage~~, and ~~retrieval of information that should be managed~~.		The association of the funnel model with the AIDA concept was first proposed in Bond Salesmanship by William W. Townsend in 1924. The original text is "The salesman should visualize his whole problem of developing the sales steps as the forcing by compression of a broad and general concept of facts through a funnel which produces the specific and favorable consideration of one fact. The process is continually from the general to the specific, and visualizing the funnel has helped many salesmen lead a customer from Attention to Interest, and beyond" (p. 109).

	<ref name="Satō" />This book systematically introduces Bezos' unique meeting method at Amazon, and explains it in combination with representative cases of daily work. Effectively solve the communication funnel problem in project management through efficient decision-making, communication, and execution process.		<ref name="DS/ISO" />DS/ISO 21502: 2020, Project, programme and portfolio management-Guidance on project management[S]. Copenhagen: Dansk Standard, 2020.

			Section 7.13 of DS/ISO 21502: 2020 guides communication management in project management, including planning communication (7.13.2), distributing information (7.13.3), and monitoring the impact of communication (7.13.4), which respectively involve communication in three stages: before, during, and after. Section 7.16 describes the management of information and documents, including the identification, storage, and retrieval of information that should be managed.

			<ref name="Satō" />Satō, M., 2021. How Bezos Holds Meetings. China: Wanjuan Publication Company.

			This book systematically introduces Bezos' unique meeting method at Amazon, and explains it in combination with representative cases of daily work. Effectively solve the communication funnel problem in project management through efficient decision-making, communication, and execution process.

	==References==		==References==
	<references />		<references />
	<references />		<references />

Jianan Yang: /* Limitations */

2023-05-09T21:34:07Z

Limitations

← Older revision		Revision as of 21:34, 9 May 2023
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	The discussion of active listening skills aims to address the third and fourth stages of the communication funnel problems (see C&D in Figure 2). Through the recipient's active participation in the communication process, the loss of information is reduced. Although this article focuses on encouraging active listening by the recipient, the real communication process is never one-way. The communicator also needs to actively listen to the receiver's expression to achieve mutual respect in the project management process <ref name="PMI" />.		The discussion of active listening skills aims to address the third and fourth stages of the communication funnel problems (see C&D in Figure 2). Through the recipient's active participation in the communication process, the loss of information is reduced. Although this article focuses on encouraging active listening by the recipient, the real communication process is never one-way. The communicator also needs to actively listen to the receiver's expression to achieve mutual respect in the project management process <ref name="PMI" />.


	The fifth stage of the communication funnel problem (see E in Figure 2) is not only related to the efficiency of information transmission, but also affected by many other factors such as climate, environment, and resource allocation. From a communication point of view, it may be one solution that the communicator can increase follow-up and supervision efforts, and the recipient often gives feedback on task progress.		The fifth stage of the communication funnel problem (see E in Figure 2) is not only related to the efficiency of information transmission, but also affected by many other factors such as climate, environment, and resource allocation. From a communication point of view, it may be one solution that the communicator can increase follow-up and supervision efforts, and the recipient often gives feedback on task progress.

Jianan Yang: /* Limitations */

2023-05-09T21:33:39Z

Limitations

← Older revision		Revision as of 21:33, 9 May 2023
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	4. Active Listening		4. Active Listening

	The discussion of active listening skills aims to address the third and fourth stages of the communication funnel problems (see C&D in Figure 2). Through the recipient's active participation in the communication process, the loss of information is reduced. Although this article focuses on encouraging active listening by the recipient, the real communication process is never one-way. The communicator also needs to actively listen to the receiver's expression to achieve mutual respect in the project management process <ref name="PMI" />.		The discussion of active listening skills aims to address the third and fourth stages of the communication funnel problems (see C&D in Figure 2). Through the recipient's active participation in the communication process, the loss of information is reduced. Although this article focuses on encouraging active listening by the recipient, the real communication process is never one-way. The communicator also needs to actively listen to the receiver's expression to achieve mutual respect in the project management process <ref name="PMI" />.

Jianan Yang: /* Limitations */

2023-05-09T21:33:21Z

Limitations

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	"Responsibility, respect, fairness, and honesty" are considered to be the most important values in the project management community. The PMI Code Ethics and Professional Conduct is based on these identified 12 principles of project management, encouraging "being a diligent, respectful, and caring steward"<ref name="PMI"> ''Project Management Institute, Inc. (PMI). (2021). A Guide to the Project Management Body of Knowledge (PMBOK ® Guide) – 7th Edition and The Standard for Project Management - 3. Project Management Principles. Project Management Institute, Inc. (PMI). Retrieved from https://app.knovel.com/hotlink/pdf/id:kt012LZF11/guide-project-management/project-management-principles'' </ref>. This tool shows the communicator attaches importance to the communication process and respect for the partner.		"Responsibility, respect, fairness, and honesty" are considered to be the most important values in the project management community. The PMI Code Ethics and Professional Conduct is based on these identified 12 principles of project management, encouraging "being a diligent, respectful, and caring steward"<ref name="PMI"> ''Project Management Institute, Inc. (PMI). (2021). A Guide to the Project Management Body of Knowledge (PMBOK ® Guide) – 7th Edition and The Standard for Project Management - 3. Project Management Principles. Project Management Institute, Inc. (PMI). Retrieved from https://app.knovel.com/hotlink/pdf/id:kt012LZF11/guide-project-management/project-management-principles'' </ref>. This tool shows the communicator attaches importance to the communication process and respect for the partner.


	2.5W2H Communication Plan Table		2.5W2H Communication Plan Table

	This tool works on stages 1 and 2 of the communication funnel (see A&B in Figure 2). Compared with tool 1, the communication plan table is more practical for the implementation process of communication, and meets the project management standard: "The communications approaches and methods chosen should be planned and documented"<ref name="DS/ISO" />. This helps communicators clarify expectations and anticipate possible contingencies in advance. In addition, 7.16.3 of DS/ISO 21502: 2020 points out that "a system should be defined and established for receiving, identifying, securely storing and maintaining information and documentation, such that the information and documentation can be distributed and is retrievable only by those individuals who are authorized to access it" <ref name="DS/ISO" />. Compared with making frequent communication plans, a more efficient way is to establish standard work documents based on similar project experiences, such as including project stages, work requirements, common emergencies, and solutions.		This tool works on stages 1 and 2 of the communication funnel (see A&B in Figure 2). Compared with tool 1, the communication plan table is more practical for the implementation process of communication, and meets the project management standard: "The communications approaches and methods chosen should be planned and documented"<ref name="DS/ISO" />. This helps communicators clarify expectations and anticipate possible contingencies in advance. In addition, 7.16.3 of DS/ISO 21502: 2020 points out that "a system should be defined and established for receiving, identifying, securely storing and maintaining information and documentation, such that the information and documentation can be distributed and is retrievable only by those individuals who are authorized to access it" <ref name="DS/ISO" />. Compared with making frequent communication plans, a more efficient way is to establish standard work documents based on similar project experiences, such as including project stages, work requirements, common emergencies, and solutions.


	3. Different Communication Channels		3. Different Communication Channels
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			4. Active Listening
	4.Active Listening
	The discussion of active listening skills aims to address the third and fourth stages of the communication funnel problems (see C&D in Figure 2). Through the recipient's active participation in the communication process, the loss of information is reduced. Although this article focuses on encouraging active listening by the recipient, the real communication process is never one-way. The communicator also needs to actively listen to the receiver's expression to achieve mutual respect in the project management process <ref name="PMI" />.		The discussion of active listening skills aims to address the third and fourth stages of the communication funnel problems (see C&D in Figure 2). Through the recipient's active participation in the communication process, the loss of information is reduced. Although this article focuses on encouraging active listening by the recipient, the real communication process is never one-way. The communicator also needs to actively listen to the receiver's expression to achieve mutual respect in the project management process <ref name="PMI" />.

Jianan Yang: /* Limitations */

2023-05-09T21:32:58Z

Limitations

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	==Limitations==		==Limitations==

	1.Basic Information Table		1. Basic Information Table

	This tool is suitable for communicators at the initial stage of establishing a working relationship. It has certain requirements for the observation and induction skills of communicators. In solving the communication funnel problem, a completed information table means adequate preparation, which can help communicators build confidence. At the same time, the collation process helps the communicator understand the recipient, and can adjust the expression method and information focus in advance. This helps to reduce the information loss in the first stage of the communication funnel (part A in Figure 2).		This tool is suitable for communicators at the initial stage of establishing a working relationship. It has certain requirements for the observation and induction skills of communicators. In solving the communication funnel problem, a completed information table means adequate preparation, which can help communicators build confidence. At the same time, the collation process helps the communicator understand the recipient, and can adjust the expression method and information focus in advance. This helps to reduce the information loss in the first stage of the communication funnel (part A in Figure 2).

			"Responsibility, respect, fairness, and honesty" are considered to be the most important values in the project management community. The PMI Code Ethics and Professional Conduct is based on these identified 12 principles of project management, encouraging "being a diligent, respectful, and caring steward"<ref name="PMI"> ''Project Management Institute, Inc. (PMI). (2021). A Guide to the Project Management Body of Knowledge (PMBOK ® Guide) – 7th Edition and The Standard for Project Management - 3. Project Management Principles. Project Management Institute, Inc. (PMI). Retrieved from https://app.knovel.com/hotlink/pdf/id:kt012LZF11/guide-project-management/project-management-principles'' </ref>. This tool shows the communicator attaches importance to the communication process and respect for the partner.

	"Responsibility, respect, fairness, and honesty" are considered to be the most important values in the project management community. The PMI Code Ethics and Professional Conduct based on this identified 12 principles of project management, encouraging "being a diligent, respectful, and caring steward"<ref name="PMI"> ''Project Management Institute, Inc. (PMI). (2021). A Guide to the Project Management Body of Knowledge (PMBOK ® Guide) – 7th Edition and The Standard for Project Management - 3. Project Management Principles. Project Management Institute, Inc. (PMI). Retrieved from https://app.knovel.com/hotlink/pdf/id:kt012LZF11/guide-project-management/project-management-principles'' </ref>. This tool shows the communicator attaches importance to the communication process and respect for the partner.		2.5W2H Communication Plan Table



	~~2.5W2H Communication Plan Table~~
	This tool works on stages 1 and 2 of the communication funnel (see A&B in Figure 2). Compared with tool 1, the communication plan table is more practical for the implementation process of communication, and meets the project management standard: "The communications approaches and methods chosen should be planned and documented"<ref name="DS/ISO" />. This helps communicators clarify expectations and anticipate possible contingencies in advance. In addition, 7.16.3 of DS/ISO 21502: 2020 points out that "a system should be defined and established for receiving, identifying, securely storing and maintaining information and documentation, such that the information and documentation can be distributed and is retrievable only by those individuals who are authorized to access it" <ref name="DS/ISO" />. Compared with making frequent communication plans, a more efficient way is to establish standard work documents based on similar project experiences, such as including project stages, work requirements, common emergencies, and solutions.		This tool works on stages 1 and 2 of the communication funnel (see A&B in Figure 2). Compared with tool 1, the communication plan table is more practical for the implementation process of communication, and meets the project management standard: "The communications approaches and methods chosen should be planned and documented"<ref name="DS/ISO" />. This helps communicators clarify expectations and anticipate possible contingencies in advance. In addition, 7.16.3 of DS/ISO 21502: 2020 points out that "a system should be defined and established for receiving, identifying, securely storing and maintaining information and documentation, such that the information and documentation can be distributed and is retrievable only by those individuals who are authorized to access it" <ref name="DS/ISO" />. Compared with making frequent communication plans, a more efficient way is to establish standard work documents based on similar project experiences, such as including project stages, work requirements, common emergencies, and solutions.

			3. Different Communication Channels

	~~3.Different Communication Channels~~
	By analyzing and comparing commonly used communication channels, communicators can choose the appropriate medium independently. They can learn how to use different mediums correctly and avoid information loss due to inappropriate mediums. It addresses the third stage in the communication funnel problems (see C in Figure 2). In addition to these common communication channels, online project management tools (such as Microsoft Project Planner) also increase options for communication channels, which need to be further explored.		By analyzing and comparing commonly used communication channels, communicators can choose the appropriate medium independently. They can learn how to use different mediums correctly and avoid information loss due to inappropriate mediums. It addresses the third stage in the communication funnel problems (see C in Figure 2). In addition to these common communication channels, online project management tools (such as Microsoft Project Planner) also increase options for communication channels, which need to be further explored.