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Abstract (no WIKI functionalities has been used in this version)

The underlying assumption of Theory of Constraint (TOC) is that the performance of a system constraint will determine the performance of the organization. A constraint is anything that limits or prevents higher system performance relative to the goal. The constraint is the weakest link in the chain. A Five Focusing Steps methodology is used to identify an eliminate constraints of an organization as well as being a tool for continuously improvement in the organization. Primarily we would find TOC and Constraint Management applied in manufacturing and scheduling where the speed of a constraint sets the pace of a process in a production line. However TOC is also extended to apply an execution of a project as well.

1. General overview

The methodology Theory of Constraint (TOC) was introduced by E. Goldratt in the book “The Goal” in 1984 (REF5), but the roots of TOC can be traced back to the development of the software Optimized Production Technology OPT in the late 1970s (REF6, page 648).

1.1 Assumptions

A main assumption in TOC is that the primary goal of a business is to “make more money now and in the future without violating certain necessary conditions”. (REF, p 649) To obtain this goal according to TOC an organization can be measured and controlled by three measures: Throughput, operational expense and investment (originally called inventory). Throughput, which is the most important measure according to Goldratt, measures the rate at which an organization generates money through sales. Investment is the money tied up in physical things like inventory, equipment, real estate etc.) Whereas operating expense is money spent to create output other than variable costs (capacity cost, taxes, utilities etc.) Another assumption in TOC states that every business has at least one constraint. A constraint (in manufacture often called a bottleneck) is anything that prevents an organization from making progress towards its goal of earning money. See list of constraints in below table 1

Constraint table 1.

1.2 Two perspectives of TOC

TOC can be seen from two perspectives: the perspective of a business system and the perspective of an ongoing improvement process itself (REF6, p 649).

1.2.1 TOC as a Business System

Seen from a business system viewpoint TOC emphasizes change process implemented in three levels: the mindset of the organization, the measures that drives it and the methods employed within the organization (REF6, p. 649). From previous sections we know that according to TOC in very process there is a constraint and that the total throughput can only be improved when the constraint is improved / eliminated. Accordingly, Goldratt introduced a “Five Focusing Steps” methodology to identify and eliminate constraints as well as being a tool for continuously improvement in the organization. See figure 1

Figure 1 The Five Focusing Steps methodology

Table 2 Description of the steps in the Five Focusing Steps methodology.

Goldratt introduced different tools to describe / analyse the process and to develop a constraint schedule to manage buffer inventory in an organization. One of the most known is “Drum-Buffer-Rope” (DBR), which is a method of synchronizing a production to the constraint while minimizing inventory and work-in-process. Figure 2 illustrates an example of DBR.

Figure 2 Example of DBR tool for CT tubes

To protect a constraint (bottleneck) which in this example is the chroming process of a special tube (called CT) in a production line a certain buffer (level of inventory) is maintained ahead of this bottleneck. All other operations are subordinate to secure that the buffer is never idle. The drum is the constraint and the speed at which the constraint runs. It sets the beat (pace) of the process which - in the end - determines the throughput. The rope is a signal generated by the constraint indicating that some CTs have been consumed which triggers the start for new CTs to be processed in the flow.

1.2.2 TOC as an On-going Improvement Process

If you look at TOC from the perspective of an on-going improvement process TOC suggest that an organization must answer three fundamental questions concerning change in order to accelerate its improvement process:

1. What needs to be changed? (How to identify the weakest link (the constraint) in the organization?)

2. What should it be changed to? (How can the organization be strengthened by developing good and practical solutions around the constraint?)

3. What actions will cause the change? (How should the organization implement the solutions?)

Goldratt and his team developed a whole set of techniques known as the Thinking Process to address these questions - below two examples:

a. The Strategic Current Reality Tree Technique which identifies the root causes behind the mismatch between where the organization is today and where it wants to be at the end of the planning horizon (desired stage).

b. Evaporating Clouds is used to put focus on the root causes of the gaps identified under a. This technique can root out and resolve the conflicts behind the root cause as well as the resistance towards change in the organization.

2. Applications

The Five Focusing Steps methodology have mainly been applied to manufacturing and supply chain solutions as also illustrated in previous examples. But especially the Thinking Process tools have also led to TOC applications being used in the field of marketing, sales and finance

2.1 Extension of the TOC for Project Management

In 1997 Goldratt extended the production application of TOC to projects. He identified the constraint of a project as “the sequence of dependent events that prevents the project from completing in a shorter interval” (REF7). Resource and activity dependencies determine the critical chain in a project, because the scheduling of these has huge impact on project cost and scope. If schedule increases with fixed deliverables scope, cost usually increases. And if scope increases with fixed cost (or resources) schedule tends to increase. Since the resource constraint is often a significant project constraint, the TOC method of project planning should consider this. The critical chain includes the resource dependencies that define the overall longest path (constraint) of the project. The method resolves all resource constraints while determining critical chain of the project. The critical path may change during the performance of a project for example if other paths experience delay. The Five Focusing Steps methodology applied on Goldratt's Critical Chain Project Management (CCPM) as the TOC extension is called is listed in table 3 below (REF7)

Table 3 Five Focusing Steps transformed info Critical Chain Project Management

2.2 Advantages of TOC

TOC has been compared with established operational management tools in many studies, and TOC can provide a variety of tools to approach different problems in an organization/system or in a project. E.g. the Five Focusing Steps and reality trees tools are useful in that sense (REF6, page 652 and 653). If you take an example with a relative simple product mix problem the TOC tools can be combined in different ways to provide an optimal/flexible/synergic approach to solve a specific problem. As an improvement methodology by focusing on constraints TOC produces positive effects on the flow time (speed) of a product or service through the system (REF8, p 76). Also this focus on constraint as a continuous improvement process does not require intimate knowledge of data analysis nor that at large number of people understand the elements of the system. The TOC effort in this context can be localized with minimum involvement from the workforce. Think Process tools are particular useful to address non-physical constraints such as wrong policies or inconsistent performance measures according to a study by Chaudhari and Mukhopadhyay where interactions among the supply chain members of a service industry was analysed. (REF6, p 654)

2.3 TOC applied in Constraint Management development model

W. Dettmer (REF4) in a paper for APICS conference integrates TOC principles in a model of strategy development. It is a synthesis of the framework of military planning from Boyds OODA Loop, the speed and flexibility of maneuver warfare, and the logical verifiability of cause and effect from TOC. The Thinking Process tools are integrated in this model to get an understanding of cause-and effect understanding in the strategy development of an organization.

3. Limitations / Criticism of TOC

For capacity scheduling in a production line TOC is an easy way of finding out how many components can be produced within a certain period of time taking limitation into consideration. TOC and ensure an even and efficient pace in the production. When used as improvement process with low work force involvement, TOC might have some drawbacks – if you are only briefly informed and not involved (engaged) in this process you might feel less motivated. Work force involvement is vital for successful implementation of TOC (REF8, p. 76). As a consequence of this you could argue that especially organizations with hierarchical structure and centralized knowledge would value the TOC approach.

There are some major obstacles in general to improvement methodology like TOC, Lean, Sex Sigma etc., because these methodologies only address management theories as a secondary issue, they do not address the general theory of management or the policies of the organization (REF8). Change processes challenge the existing ways of doing things in an organization, maybe policies and organizational values have to be revised. Maybe earning money is not the only purpose of the organization, and TOC does not take this into account. In general is argued that TOC has borrowed research and practice especially from program and review technique (PERT) and Critical path method (CPM).

Gupta (REF6, page 658)in his article about Constraint Management concludes that TOC has a potential to be established as a useful production management theory as it is widely applicable across the production function, however the theory of Constraint Management has not been empirically developed and tested which is required if TOC has to be accepted as a general theory in production management.

4. Bibliography

REF1 Bicheno, John, et (2009), The Lean Toolbox – The Essential Guide to Lean Transformation, Fourth Edition, Judge Business School, University of Cambridge, PICSIE Books; UK

REF2 Boyd, Lynn, et al (2004), Constraint Management – What is the theory?, University of Louisville, USA, International Journal of Operations & Production Management, Vol. 24 No. 4, 2004, pp350-371

REF3 Dettmer William (2000), Constraint Management, Quality America. Inc. 2000, Chapter from updated 2000 edition of The CQM Guide written by Pyzdek, Thomas originally published in 1996.

REF4 Dettmer, William (2003), “Strategic Navigation – The Constraint Management Model”, Paper published in proceedings of the APICS International Conference in October 2003.

REF5 Goldratt, Eliyahu M, et al.(2014), The Goal – A Process of Ongoing Improvement, The North Rivel Pres Publishing Corporation, Fourth Revision Edition.

REF6 Gupta, M (2003), Constraint management – recent advances and practices, International Journal of Production Research, 2003 Vol. 41 no. 4 pp 647-659

REF7 Leach, Larry P. (1999), Critical Chain Project Management Improves Project Performance, Quality Systems, 1577 Del Mar Circle, Idaho USA

REF8 Nave, Dave, (2002), How to Compare Six Sigma, Lean and the Theory of Constraints – a framework for choosing what’s best for your organization, Quality Progress, March 2002.