Stakeholder Expectations Management
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| − | ==Abstract | + | ==Abstract == |
| + | Stakeholder satisfaction is a main factor in a project success. Therefore, for a project manager is vital to have under control the satisfaction of the different stakeholders. | ||
| + | Stakeholder satisfaction is impacted by multiple factors during a project and it can be hard to directly manage it, but it can be improved by managing and aligning the stakeholder expectations. In fact as illustrated by the expectancy dis-confirmation model the stakeholder satisfaction is given by the discrepancy between the perceived performance of and the prior expectations about the outcomes. | ||
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| + | This article will present a set of tools to evaluate and align stakeholder expectations, both in the planning and execution phases. The tools will focus on stakeholder identification and categorization and on communications strategies. | ||
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| + | ==Project management and stakeholder management== | ||
| + | ==The importance of expectation in stakeholder satisfaction== | ||
Revision as of 12:28, 11 September 2016
Abstract
Stakeholder satisfaction is a main factor in a project success. Therefore, for a project manager is vital to have under control the satisfaction of the different stakeholders. Stakeholder satisfaction is impacted by multiple factors during a project and it can be hard to directly manage it, but it can be improved by managing and aligning the stakeholder expectations. In fact as illustrated by the expectancy dis-confirmation model the stakeholder satisfaction is given by the discrepancy between the perceived performance of and the prior expectations about the outcomes.
This article will present a set of tools to evaluate and align stakeholder expectations, both in the planning and execution phases. The tools will focus on stakeholder identification and categorization and on communications strategies.
