Managing Group Development using the Johari Window

Revision as of 17:12, 15 September 2016

The Johari Window is a psychological model for effective group development and self-awareness, and plants its roots in the human behavioral phenomenon. Failing to manage group development can result in ineffective group communication, and hence be the source of various downfalls of a project, streaming from prevention of information sharing to decreased performance and unproductiveness. In order to prevent these circumstances the Johari Window will be discussed as a means to embrace self-awareness, enable dynamics, increase communication and create effective group development and draws upon psychological and managerial theories to enrich the model.

This article will start out with outlining the background history and purpose of the Johari Window, and give a thoroughly elaboration and description of the four quadrants. Additionally, the Shannon-Weaver model of communication and Tuckman's stages of group development will briefly be touched upon sideways with the importance of feedback to stress the necessity of managing group development, and simultaneously create a link between the models. Later in this article the application of the Johari Model will be discussed in which the how, when, to whom and where it is applicable will be examined, and finally limitations and benefits will be outlined.

History

The Johari was propounded by American psychologists Joseph Luft (1916-2014) and Harrington Ingham (1916-1995) in 1955 ^[1] from whom the name Johari was derived combining both of the psychologists names. It was initially a psychological tool to enhance self-awareness but continued to expand towards being a communication tool, inter-group development- and intra-group development tool, with the common purpose to enhance self-awareness, increase effective group development and demolish communication barriers.

(....)

(....)

The Johari Window and its purpose

Figure 1. Johari Window

The Johari window contains four quadrants, the open/free area, blind area, hidden area and the unknown area, each with similar sizes that can further be changed based on the particular group member. The quadrants make up the window and is the foundation of the model.

The 4 Quadrants

The Johari window contains four quadrants, the open/free area, blind area, hidden area and the unknown area, each with similar sizes that can further be changed based on the particular group member. The quadrants make up the window and is the foundation of the model. The four quadrants are represented in the following section.

The Open/Free Area Quadrant

When a group is developed the open/free area is small due to the lack of shared knowledge, however as the group development evolves the open/free area maximizes due to shared awareness taking place. This is particularly seen when new group members enter an already established group. This quadrant contains e.g. the behaviour, feelings, emotions, experience, skills, knowledge that is known by the individual group member and the other group members. Furthermore, it is the quadrant where group communication, collaboration, cooperation, individual effectiveness and individual productivity mostly takes place and mistrust, miscommunication, conflicts and confusion is downsized or barely existing.

The Blind Area Quadrant

When an individual is located in the blind area the information about oneself is unknown but known for the rest of the group members. This area is often referred to as the bad breath describing how other feel the smell but the individual does not (REF). It is tainted with unproductiveness and decreased effectiveness. The initial jump from this area is to reduce it and increase the open/free area through increasing self-awareness within the group. Another aspect of this area is that other group members purposely withholds information towards other group members and hence continuing the group development and/or group projects with individuals lacking information and consequently decreased motivation.

The Hidden Area Quadrant

This area represents an individual’s private information that is hidden from the rest of the group. Private information contains e.g. fears, secrets, hurt, bad intentions and motives, work related information that the individual does not want exposed and thus does not deliberately reveal. This area typically hinders performance due to the extent of hidden information that could relatively be an important factor for both group development and further a group’s effectiveness. That is not to say that all private and personal information should be exposed, it is thus the project manager’s role to steer a project group towards revealing information according to relevance and necessity. The aim in this area is to reduce the hidden area and hence demolish e.g. ineffective group communication, confusion, mistrust and misunderstanding and increase the open/free area through moving relevant information into it to increase effectiveness, productive and a mutual understanding.

The Unknown Area Quadrant

This area represents an individual’s behaviour, information, feelings, experiences, attitudes, capabilities and skills that are unknown to oneself and to the group. Relatively common unknown factors have been identified as being the following (REF):

• An ability or skill that is under-estimated due to the lack of opportunity, encouragement, confidence or training.
• A natural ability or skill that an individual does not realise they possess.
• A fear or subconscious feelings that an individual does not know they have.
• A conditioned behaviour or attitudes from an individual’s childhood.

The unknown factors can- if known- be used to great advantage within a group both to enhance competitive advantage and increase group effectiveness and efficiency.

Group Development

Described previously, the Johari Window can be used in group development especially when individuals become part of a united group with common goals. (REF) Each individual is different and to try to unite a group can be both time consuming, and if not managed correctly, it can lead to decreased effectiveness and efficiency. The Johari Window explains the necessity to enlarge the open/free area to enhance knowledge sharing and self-awareness in order to enable e.g. effective group communication, collaboration, and productivity and hence create a smoother group development process. In order to explore what happens when individuals become a unity, psychologist Bruce Tuckman developed the five stages of group development seen in FIGURE X, and is perceived as being inevitable for every group to undergo regardless of the particular environment.

Forming

Storming

Norming

Performing

Adjourning

Communication and the Johari Window

Communication is an inevitable factor of effective group development not only does miscommunication affect the information sharing, but can also affect the attainment of the project goal. The Johari Window touch upon the understanding of each group member’s way of communicating with other group members and how information is transferred from the sender to the receiver. The Shannon-Weaver model of communication describes the process from the sender i.e. the one who creates the message, chooses the channel and sends the message, to the encoder i.e. the transmitter who uses a machine e.g. a phone to convert the message into waves of binary data, (REF) moving on to the channel it is the medium that is used to send the message and is where noise can float in and intervene with the message being transferred. In other words, if noise intervenes it can be looked at as the bottleneck of an effective communication process and hence misunderstandings and miscommunication are factors that can occur. Nevertheless, the message continues towards the decoder, which is when the binary data is converted into a message REF. Finally, the receiver is reached when the message arrives in turn the receiver provides feedback according to the message (REF). Linking this to the Johari Window, the model of communication can act as a tool to increase the flow of giving and receiving information in a group. As an essential part of the Johari Window and the model of communication, although not heavily in the latter, feedback is perceived as being an important part of effectiveness. Feedback from group members and the project manager can contribute to personal learning and realization of personal issues that can further be resolved and move the individual to the open/free are and hence increase communication effectiveness.

Application

(.....)

Limitations

(.....)

Annotated Bibliography

References

1. ↑ Wikipedia. Johari Window. Retrieved 10 September 2016.