Conflict Resolution in Project Management

Revision as of 17:10, 21 February 2019

Disclaimer

I'm aware that this article isn't complete at all, and as I am yet to figure out how on earth to properly format this, I haven't entered refenreces yet, either.

Abstract

Conflicts are unavoidable in projects, as conflicts with others is considered part of human nature. While it is unavoidable it is however of great importance to minimize conflict in projects, as they may lead to delays, improper work and poor results, increased cost etc. When properly handled, conflicts can however lead to improved involvement and cohesion as well as clarification of key issues and values. A project manager should thus posess skills in identifying conflict, apporaching and managing conflict as well as creating an environment, that aims to reduce conflicts.

Sourcing of conflictmay come from areas as different as poor communication, differences in values or limited ressources. As there is no one origin, there can be no one solution, i.e. no one-size-fits-all. Hence the manager must possess knowledge of different ways to handle conflict, and know when to tackle conflict and when not to.

The Importance of Conflict Management

Positive outcomes

De Janasz

• Increased involvement
• Increased Cohesion
• Increased innovation and creativity
• Positive personal growth and change
• clarification of key issues
• Clarification of values

KPI

• Greater productivity
• positive working relationships
• Increased creativity
• better decision making

Negative outcomes

De Janasz

• Unresolved anger
• Personality clashes
• Low self-esteem
• Unclear views on responsibilities
• Lack of efficiency
• "Unfinished business"

Dana

• Wasted time
• Bad decision
• lost employees
• lowered motivation
• lost work time
• health costs

Sources of Conflict

Conflict Management Strategies

Prevention of Conflict