Stakeholder management
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| − | == Abstract == | + | == '''Abstract''' == |
| − | The prerequisite for creating a successful project, program, or portfolio is to identify the views of different actors. A key element is, therefore, to ensure good stakeholder management. For all projects, programs, or portfolios, it is crucial that the stakeholder's needs within communication, commitment, and systematic management are handled correctly. The purpose of manage stakeholders is to give appropriate understanding and attention to stakeholders' needs and expectations. This process includes activities such as identifying stakeholder concerns and resolving issues.<ref name="PiPoP"> ISO 21500 | + | A stakeholder is defined as a person, group, or organization that has an interest in, or can affect be affected by, or perceive itself to be affected by any aspect of the project.<ref name="PiPoP"> Guidance on project management ISO 21500 2013, 2.udgave/</ref> The prerequisite for creating a successful project, program, or portfolio is to identify the views of these different actors. A key element is, therefore, to ensure good stakeholder management. For all projects, programs, or portfolios, it is crucial that the stakeholder's needs within communication, commitment, and systematic management are handled correctly. The purpose of manage stakeholders is to give appropriate understanding and attention to stakeholders' needs and expectations. This process includes activities such as identifying stakeholder concerns and resolving issues.<ref name="PiPoP"> Guidance on project management ISO 21500 2013, 2.udgave/</ref> |
| − | Strong stakeholder management enables better cooperation with other actors and thus ensures that the interests of all parties are satisfied. To ensure strong stakeholder management, there are several models and tools that can be used in all types of projects. This article explains how stakeholder management is used in practice. There will also be made an in-depth analysis of individual key models and a discussion about possible | + | Strong stakeholder management enables better cooperation with other actors and thus ensures that the interests of all parties are satisfied. To ensure strong stakeholder management, there are several models and tools that can be used in all types of projects. This article explains how stakeholder management is used in practice. There will also be made an in-depth analysis of individual key models and a discussion about possible limitations that can occur by using these models. <br /> |
| − | == Stakeholder classification and organization == | + | == '''Stakeholder classification and organization''' == |
| − | [[File: | + | [[File:Project.png|thumb|right|400x800px|Project stakeholders.]] |
| − | In a project, The stakeholders are placed in different subcategories. The purpose is to create an overview of the project participants. A distinction is made to identify the internal and external stakeholders and their roles in the different phases of the project. | + | In a project, The stakeholders are placed in different subcategories. The purpose is to create an overview of the project participants. The project stakeholders, including the project organization, should be described in sufficient detail for the project to be successful. A distinction is made to identify the internal and external stakeholders and their roles in the different phases of the project.<ref name="FO"> Foresight in Organizations, methods and tools, by Patrick van der Dubin/</ref> |
| + | The figure shows an overview of a classic organization chart of a project team and a steering group. The project manager is responsible for the project team, which can vary in size depending on the project scope and complexity. The project team must be able to provide the necessary professional competence to solve technical problems in connection with the project. The project manager's responsibility is to pass on the decisions that are discussed in the steering group to the project team. The steering group helps to set requirements for the project's quality, finances, and general project development. In this organizational structure, there are some other stakeholders who contribute other essential competencies and knowledge. These stakeholders are found in the outer circle of the project organization as shown in the figure. These actors can, e.g., be finance providers, business partners, and customers. <ref name="PiPoP"> Guidance on project management ISO 21500 2013, 2.udgave/</ref> | ||
| + | <br /> | ||
| − | ==Stakeholder analysis== | + | =='''Stakeholder analysis'''== |
| − | + | ||
| − | + | Stakeholder analysis is a process of systematically gathering and analyzing qualitative information to determine whose interests should be considered when developing and/or implementing a project, program, and portfolio. | |
| + | Project managers can use the stakeholder analysis to identify the key actors and to assess their knowledge, interests, positions, alliances, and importance related to their needs. This allows the project managers to interact more effectively with key stakeholders and to increase support for the project. By applying this analysis tool in project planning, the project managers can detect and act to prevent misunderstandings, and the project is more likely to be a success.<ref name="STAG"> "Stakeholder Analysis Guidelines" Kammi Schmeer:E Section 2/</ref> | ||
| + | A detailed stakeholder analysis provides and assists the project in developing a structured strategy. As mentioned earlier, the stakeholders can act as individuals or groups who can be affected by any considerations. The stakeholder analysis is a dynamic method and is therefore not a strictly defined method.<ref name="Fivesteps"> "Stakeholder Analysis" Eefie Cuppen:p.209-213/</ref> The method must be adapted to the current project and its difficulties. The method should be apt to deal with complexity and on the strategic level. The stakeholder analysis consists of 5 major steps: <ref name="FST"> Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019/</ref> | ||
| − | + | '''1. Definition of the entity’s stakeholding''' | |
| + | The definition of the entiny's stakeholding consists of two loops. The first part is to identify how the entity can impact the project. A simple tool is brainstorming, as it outlines a lot of important aspects of the stakeholder’s entity to the project. the process is repeated to sort in the list so that only the most essential aspects are included. <ref name="FST"> Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019/</ref> | ||
| − | + | '''2. Classification of spontaneous stakeholding''' | |
| + | This step involves listing all the forms of spontaneous stakeholding that apply to this entity. A spontaneous stakeholder is defined as an entity that has an interest in the project regardless of any role that they might be commissioned to fill. We propose a taxonomy of six generic classes of spontaneous stakeholders in a project. These six classes are the funders, beneficiaries, positive impactees, negative impactees, customers, and influencers. <ref name="FST"> Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019/</ref> | ||
| − | + | '''3. Identification of any consequences''' | |
| + | By Identifying the consequence relating to the stakeholders, the potential risks can be highlighted. The risks can then prioritize in a smart way and at the same time identify suggestions for solutions in advance. The severity of a risk is defined by a combination of the probability of it happening and the consequences of if it is either to be prevented or remedied, based on what it costs you in terms of resources as a project manager, either having to prevent or repair the individual risk. Obvious consequences, such as stakeholders being unhappy about the project are likely to foment opposition and should be identified here. <ref name="FST"> Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019/</ref> | ||
| − | + | '''4. Assessment of stakeholder importance''' | |
| − | + | The assessment of the stakeholders’ importance is assigned to three characteristics. (attitude, power and influenceability). A simple method to outline these three assessments is mentioned below. <ref name="FST"> Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019/</ref> | |
| − | + | • The attitude indicates the stakeholder’s level of support for the project. Attitude has integer values in the range [−3, +3], where “−3” means strong opposition and “+3” means strong support. A higher absolute value of attitude is associated with a higher level of importance of the stakeholder. | |
| − | + | • The power of the stakeholder is associated with a higher level of importance in terms of resources etc. Power has values of 1, 2 or 3, and is corresponding to the low, medium, high range. A higher value of power is associated with a higher level of importance of a stakeholder. | |
| − | • | + | • The influenceability indicates the ease with which the project's key player can change the stakeholders’ attitude toward the project. Influenceability has the same algorithm as power. A higher value of influenceability is associated with a higher level of importance of a stakeholder. |
| + | |||
| + | '''5. Setting objectives for engagement''' | ||
| + | |||
| + | The objective set for engagement is determined by the overall importance index, which is calculated in point 4. Based on these calculations, the project can determine which forms of engagement are desired and feasible. By determining the objective, the project manager can more easily figure out what kind of engagement this entity can provide. <ref name="FST"> Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019/</ref> | ||
| + | |||
| + | == '''The classic stakeholder matrix''' == | ||
| + | [[File:SA.png|thumb|right|400x800px|Stakeholder matrix.]] | ||
| + | As stated in previous sections, many stakeholders contribute to the project in different aspects, and therefore it is essential to involve them throughout the project process. Based on the stakeholder classification and stakeholders' analysis, these stakeholders are placed into overall categories, allowing the managers to take action. The most commonly used stakeholder map is the power/interest matrix and is illustrated in the figure to the right. Stakeholder influence diagrams indicate how the stakeholders on a power versus interest grid influence one another. The planning team should start with a power versus interest grid and then for each stakeholder on the grid suggest lines of influence from one stakeholder to another. <ref name="MOV"> Stakeholder identification and analysis techniques, by John M. bryson/</ref> | ||
| + | The matrix gives an overview of each stakeholder grouping relating to power and interest resources. The matrix divides the stakeholders into 4 different types depending on the level of influence.<ref name="Stakeholder website"> stakeholder matrix. https://www.mindtools.com/pages/article/newPPM_07.htm/</ref> | ||
| + | |||
| + | •''' Monitor''': | ||
| + | |||
for those who have low power and low influence. This group should is placed in the exterior periphery, and therefore only a small amount of time and effort must be used. | for those who have low power and low influence. This group should is placed in the exterior periphery, and therefore only a small amount of time and effort must be used. | ||
| − | • | + | • '''Manage closely''': |
| − | + | ||
| + | This group consists of the key players and has high power and significant influence. This quadrant is considered the most important. The stakeholders identified as critical players must be satisfied, and they must have major acceptability in the project's strategies. | ||
| + | |||
| + | • '''Keep Informed''': | ||
| − | |||
They can influence the attitude of the most influential stakeholders. Their needs can be meet through information. | They can influence the attitude of the most influential stakeholders. Their needs can be meet through information. | ||
| − | • Keep Satisfied: | + | • '''Keep Satisfied''': |
| + | |||
They are relatively passive stakeholders, but they can become to an interested party with high power and influence in case of poor decision-making. | They are relatively passive stakeholders, but they can become to an interested party with high power and influence in case of poor decision-making. | ||
| − | The primary purpose of the matrix is to: | + | The primary purpose of the matrix is to:<ref name="Stakeholder web"> stakeholder matrix benefits. https://project-management.com/what-is-stakeholder-analysis//</ref> |
| − | + | ||
• Allow the project manager to have an overview of any stakeholder and their contribution | • Allow the project manager to have an overview of any stakeholder and their contribution | ||
| Line 54: | Line 74: | ||
• Predict future behavior and thereby reduce the risk for failure | • Predict future behavior and thereby reduce the risk for failure | ||
| − | + | <br /> | |
| + | |||
| + | == '''Challenges and limitations''' == | ||
| + | |||
| + | Stakeholder management is an essential part of an overall project, and this means that several different groups must collaborate across interests and attitudes. This section concentrates on 2 points, which can be a challenge or a limitation for stakeholder management. | ||
| + | |||
| + | • '''Wrong communication methods''' | ||
| + | |||
| + | All stakeholders have different requirements for the general level of communication, and therefore sufficient resources must be set aside to tailor the means of communication to suit the individual stakeholder. Stakeholders consist of both groups and individuals, with different approaches to communication methods, and this aspect of stakeholder management must therefore be custom. "One size fits all" is not a term that works optimally, and one must therefore be careful to use the standard procedure as a communication technique. It could e.g., by holding monthly meetings and forwarding regular emails. It can lead to challenges with one-way communication and result in the stakeholder finding it more challenging to maintain sensible communication, leading to dissatisfaction and, in the worst case, a bad project. This is considered a challenge to the article's tools and the overall topic regarding stakeholder management. | ||
| + | |||
| + | • '''Matching the right type of stakeholder to the right time''' | ||
| + | |||
| + | A significant factor in a project is time and timing, which is crucial for how the various stakeholders can contribute most effectively. In the above sections, a summary was made of how to apply strategic models within stakeholder management, identifying and classifying different stakeholders concerning their power, influence, and positioning in the organizational structure. These models have limited value as the project becomes more complex and long-lasting, as it requires a more structured and detailed model that includes different phases that reflect the project's progress. Besides, the experience can be mentioned as an essential tool for assessing which stakeholders should be prominent. This challenge is not clearly reflected in the tools in the article, and this needs to be taken into consideration. | ||
| + | |||
| + | == '''Conclusion''' == | ||
| + | |||
| + | I can conclude that good stakeholder management is the foundation for creating a successful project. Stakeholder management enables one to identify individuals and groups who interact with the project and the organization. By understanding one's stakeholder, one becomes able to create a greater value for the development of the project, and thus lead it to success. However, not all stakeholders are the same, and therefore simple and effective models may not always provide the exact recipe for solving the challenges. Stakeholder management is a difficult discipline to master, but with the right resources, many challenges can be solved effectively and correctly. | ||
| + | |||
| + | == '''Annotated Bibliography''' == | ||
| + | |||
| + | '''Guidance on Project Management, ISO 21500:2013. ''' | ||
| + | |||
| + | Guidance on Project Management, ISO 21500:2013 provides guidance on project management that is important for all sorts of projects. In terms of stakeholder management, this source provides significant input related to stakeholder identification with useful figures and graphical designs. | ||
| + | |||
| + | '''Project Management, A Benefit realisation Approach''' by Zwikael Ofer and Smyrk, John R, 2019" | ||
| + | |||
| + | This book describes how to analyze and describe stakeholders' influence on the project with useful management tools. | ||
| + | |||
| + | '''Foresight in Organizations, methods and tools, by Patrick van der Dubin''' | ||
| + | |||
| + | This book is essential reading for researchers, academics and students in the areas of community development, sociology of organizations, change management, social entrepreneurship, sustainable development and participative planning. | ||
| − | ==References== | + | =='''References'''== |
<references /> | <references /> | ||
Latest revision as of 21:15, 28 February 2021
Contents |
[edit] Abstract
A stakeholder is defined as a person, group, or organization that has an interest in, or can affect be affected by, or perceive itself to be affected by any aspect of the project.[1] The prerequisite for creating a successful project, program, or portfolio is to identify the views of these different actors. A key element is, therefore, to ensure good stakeholder management. For all projects, programs, or portfolios, it is crucial that the stakeholder's needs within communication, commitment, and systematic management are handled correctly. The purpose of manage stakeholders is to give appropriate understanding and attention to stakeholders' needs and expectations. This process includes activities such as identifying stakeholder concerns and resolving issues.[1]
Strong stakeholder management enables better cooperation with other actors and thus ensures that the interests of all parties are satisfied. To ensure strong stakeholder management, there are several models and tools that can be used in all types of projects. This article explains how stakeholder management is used in practice. There will also be made an in-depth analysis of individual key models and a discussion about possible limitations that can occur by using these models.
[edit] Stakeholder classification and organization
In a project, The stakeholders are placed in different subcategories. The purpose is to create an overview of the project participants. The project stakeholders, including the project organization, should be described in sufficient detail for the project to be successful. A distinction is made to identify the internal and external stakeholders and their roles in the different phases of the project.[2]
The figure shows an overview of a classic organization chart of a project team and a steering group. The project manager is responsible for the project team, which can vary in size depending on the project scope and complexity. The project team must be able to provide the necessary professional competence to solve technical problems in connection with the project. The project manager's responsibility is to pass on the decisions that are discussed in the steering group to the project team. The steering group helps to set requirements for the project's quality, finances, and general project development. In this organizational structure, there are some other stakeholders who contribute other essential competencies and knowledge. These stakeholders are found in the outer circle of the project organization as shown in the figure. These actors can, e.g., be finance providers, business partners, and customers. [1]
[edit] Stakeholder analysis
Stakeholder analysis is a process of systematically gathering and analyzing qualitative information to determine whose interests should be considered when developing and/or implementing a project, program, and portfolio. Project managers can use the stakeholder analysis to identify the key actors and to assess their knowledge, interests, positions, alliances, and importance related to their needs. This allows the project managers to interact more effectively with key stakeholders and to increase support for the project. By applying this analysis tool in project planning, the project managers can detect and act to prevent misunderstandings, and the project is more likely to be a success.[3] A detailed stakeholder analysis provides and assists the project in developing a structured strategy. As mentioned earlier, the stakeholders can act as individuals or groups who can be affected by any considerations. The stakeholder analysis is a dynamic method and is therefore not a strictly defined method.[4] The method must be adapted to the current project and its difficulties. The method should be apt to deal with complexity and on the strategic level. The stakeholder analysis consists of 5 major steps: [5]
1. Definition of the entity’s stakeholding
The definition of the entiny's stakeholding consists of two loops. The first part is to identify how the entity can impact the project. A simple tool is brainstorming, as it outlines a lot of important aspects of the stakeholder’s entity to the project. the process is repeated to sort in the list so that only the most essential aspects are included. [5]
2. Classification of spontaneous stakeholding
This step involves listing all the forms of spontaneous stakeholding that apply to this entity. A spontaneous stakeholder is defined as an entity that has an interest in the project regardless of any role that they might be commissioned to fill. We propose a taxonomy of six generic classes of spontaneous stakeholders in a project. These six classes are the funders, beneficiaries, positive impactees, negative impactees, customers, and influencers. [5]
3. Identification of any consequences
By Identifying the consequence relating to the stakeholders, the potential risks can be highlighted. The risks can then prioritize in a smart way and at the same time identify suggestions for solutions in advance. The severity of a risk is defined by a combination of the probability of it happening and the consequences of if it is either to be prevented or remedied, based on what it costs you in terms of resources as a project manager, either having to prevent or repair the individual risk. Obvious consequences, such as stakeholders being unhappy about the project are likely to foment opposition and should be identified here. [5]
4. Assessment of stakeholder importance
The assessment of the stakeholders’ importance is assigned to three characteristics. (attitude, power and influenceability). A simple method to outline these three assessments is mentioned below. [5]
• The attitude indicates the stakeholder’s level of support for the project. Attitude has integer values in the range [−3, +3], where “−3” means strong opposition and “+3” means strong support. A higher absolute value of attitude is associated with a higher level of importance of the stakeholder.
• The power of the stakeholder is associated with a higher level of importance in terms of resources etc. Power has values of 1, 2 or 3, and is corresponding to the low, medium, high range. A higher value of power is associated with a higher level of importance of a stakeholder.
• The influenceability indicates the ease with which the project's key player can change the stakeholders’ attitude toward the project. Influenceability has the same algorithm as power. A higher value of influenceability is associated with a higher level of importance of a stakeholder.
5. Setting objectives for engagement
The objective set for engagement is determined by the overall importance index, which is calculated in point 4. Based on these calculations, the project can determine which forms of engagement are desired and feasible. By determining the objective, the project manager can more easily figure out what kind of engagement this entity can provide. [5]
[edit] The classic stakeholder matrix
As stated in previous sections, many stakeholders contribute to the project in different aspects, and therefore it is essential to involve them throughout the project process. Based on the stakeholder classification and stakeholders' analysis, these stakeholders are placed into overall categories, allowing the managers to take action. The most commonly used stakeholder map is the power/interest matrix and is illustrated in the figure to the right. Stakeholder influence diagrams indicate how the stakeholders on a power versus interest grid influence one another. The planning team should start with a power versus interest grid and then for each stakeholder on the grid suggest lines of influence from one stakeholder to another. [6] The matrix gives an overview of each stakeholder grouping relating to power and interest resources. The matrix divides the stakeholders into 4 different types depending on the level of influence.[7]
• Monitor:
for those who have low power and low influence. This group should is placed in the exterior periphery, and therefore only a small amount of time and effort must be used.
• Manage closely:
This group consists of the key players and has high power and significant influence. This quadrant is considered the most important. The stakeholders identified as critical players must be satisfied, and they must have major acceptability in the project's strategies.
• Keep Informed:
They can influence the attitude of the most influential stakeholders. Their needs can be meet through information.
• Keep Satisfied:
They are relatively passive stakeholders, but they can become to an interested party with high power and influence in case of poor decision-making.
The primary purpose of the matrix is to:[8]
• Allow the project manager to have an overview of any stakeholder and their contribution
• Prioritize the requests and demands from the stakeholders
• Avoid conflicts between stakeholders and maintain common interests
• Make a guideline to channel the right amount of time to each stakeholder
• Predict future behavior and thereby reduce the risk for failure
[edit] Challenges and limitations
Stakeholder management is an essential part of an overall project, and this means that several different groups must collaborate across interests and attitudes. This section concentrates on 2 points, which can be a challenge or a limitation for stakeholder management.
• Wrong communication methods
All stakeholders have different requirements for the general level of communication, and therefore sufficient resources must be set aside to tailor the means of communication to suit the individual stakeholder. Stakeholders consist of both groups and individuals, with different approaches to communication methods, and this aspect of stakeholder management must therefore be custom. "One size fits all" is not a term that works optimally, and one must therefore be careful to use the standard procedure as a communication technique. It could e.g., by holding monthly meetings and forwarding regular emails. It can lead to challenges with one-way communication and result in the stakeholder finding it more challenging to maintain sensible communication, leading to dissatisfaction and, in the worst case, a bad project. This is considered a challenge to the article's tools and the overall topic regarding stakeholder management.
• Matching the right type of stakeholder to the right time
A significant factor in a project is time and timing, which is crucial for how the various stakeholders can contribute most effectively. In the above sections, a summary was made of how to apply strategic models within stakeholder management, identifying and classifying different stakeholders concerning their power, influence, and positioning in the organizational structure. These models have limited value as the project becomes more complex and long-lasting, as it requires a more structured and detailed model that includes different phases that reflect the project's progress. Besides, the experience can be mentioned as an essential tool for assessing which stakeholders should be prominent. This challenge is not clearly reflected in the tools in the article, and this needs to be taken into consideration.
[edit] Conclusion
I can conclude that good stakeholder management is the foundation for creating a successful project. Stakeholder management enables one to identify individuals and groups who interact with the project and the organization. By understanding one's stakeholder, one becomes able to create a greater value for the development of the project, and thus lead it to success. However, not all stakeholders are the same, and therefore simple and effective models may not always provide the exact recipe for solving the challenges. Stakeholder management is a difficult discipline to master, but with the right resources, many challenges can be solved effectively and correctly.
[edit] Annotated Bibliography
Guidance on Project Management, ISO 21500:2013.
Guidance on Project Management, ISO 21500:2013 provides guidance on project management that is important for all sorts of projects. In terms of stakeholder management, this source provides significant input related to stakeholder identification with useful figures and graphical designs.
Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019"
This book describes how to analyze and describe stakeholders' influence on the project with useful management tools.
Foresight in Organizations, methods and tools, by Patrick van der Dubin
This book is essential reading for researchers, academics and students in the areas of community development, sociology of organizations, change management, social entrepreneurship, sustainable development and participative planning.
[edit] References
- ↑ 1.0 1.1 1.2 Guidance on project management ISO 21500 2013, 2.udgave/
- ↑ Foresight in Organizations, methods and tools, by Patrick van der Dubin/
- ↑ "Stakeholder Analysis Guidelines" Kammi Schmeer:E Section 2/
- ↑ "Stakeholder Analysis" Eefie Cuppen:p.209-213/
- ↑ 5.0 5.1 5.2 5.3 5.4 5.5 Project Management, A Benefit realisation Approach by Zwikael Ofer and Smyrk, John R, 2019/
- ↑ Stakeholder identification and analysis techniques, by John M. bryson/
- ↑ stakeholder matrix. https://www.mindtools.com/pages/article/newPPM_07.htm/
- ↑ stakeholder matrix benefits. https://project-management.com/what-is-stakeholder-analysis//
