Communication Management using Service Blueprint
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In terms of Project Portfolio Program Management, Communication Management is grouping processes based on the requirement to meet the information needs of a project and relevant stakeholders. However, communication has been described as the ''social glue'' that ties members of project teams and other departments or subunits altogether. | In terms of Project Portfolio Program Management, Communication Management is grouping processes based on the requirement to meet the information needs of a project and relevant stakeholders. However, communication has been described as the ''social glue'' that ties members of project teams and other departments or subunits altogether. | ||
| − | Communication and group interaction are commonly cited regarding the quality, effectiveness, and satisfaction of group decision-making. This is where the question arouses, mostly, it is seen that the organization’s effectiveness and efficiency are evaluated high or as referred to as ''thriving'' in the market when all internal departments work in alignment, have transparency and subtle engagement considering the certainty of work culture in cross-departments. However, few of the organizations tend to hardly perform or to refer to the term ''surviving'' or ''die slowly'' in the market considering the terms as efficiency vs effectiveness matrix. [https://www.researchgate.net/publication/282074706_A_Framework_for_Synchronizing_Human_Behavior_Processes_and_Support_Systems_Using_a_Socio-technical_Approach Efficiency vs Effectiveness Matrix] | + | Communication and group interaction are commonly cited regarding the quality, effectiveness, and satisfaction of group decision-making. This is where the question arouses, mostly, it is seen that the organization’s effectiveness and efficiency are evaluated high or as referred to as ''thriving'' in the market when all internal departments work in alignment, have transparency and subtle engagement considering the certainty of work culture in cross-departments. However, few of the organizations tend to hardly perform or to refer to the term ''surviving'' or ''die slowly'' in the market considering the terms as efficiency vs effectiveness matrix. [https://www.researchgate.net/publication/282074706_A_Framework_for_Synchronizing_Human_Behavior_Processes_and_Support_Systems_Using_a_Socio-technical_Approach Efficiency vs Effectiveness Matrix] For successful portfolio management, a communication management plan must be developed. It must be done in such a way that it is closely aligned with organizational strategy, portfolio governance management, portfolio risk management, and portfolio performance management. Part of the portfolio communication management process is to select the most effective communication strategy. |
In order to make the communications/flow of information throughout the functional departments more stable and transparent, the respective article discusses the scope, applicability, theoretical practices, and limitations of the Service Blueprint model. | In order to make the communications/flow of information throughout the functional departments more stable and transparent, the respective article discusses the scope, applicability, theoretical practices, and limitations of the Service Blueprint model. | ||
Revision as of 00:52, 14 February 2021
Contents |
Abstract
Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within or between an organization, it also refers to the organization and dissemination of new communication directives connected with an organization, network, or certain technology. Communications Management
In terms of Project Portfolio Program Management, Communication Management is grouping processes based on the requirement to meet the information needs of a project and relevant stakeholders. However, communication has been described as the social glue that ties members of project teams and other departments or subunits altogether.
Communication and group interaction are commonly cited regarding the quality, effectiveness, and satisfaction of group decision-making. This is where the question arouses, mostly, it is seen that the organization’s effectiveness and efficiency are evaluated high or as referred to as thriving in the market when all internal departments work in alignment, have transparency and subtle engagement considering the certainty of work culture in cross-departments. However, few of the organizations tend to hardly perform or to refer to the term surviving or die slowly in the market considering the terms as efficiency vs effectiveness matrix. Efficiency vs Effectiveness Matrix For successful portfolio management, a communication management plan must be developed. It must be done in such a way that it is closely aligned with organizational strategy, portfolio governance management, portfolio risk management, and portfolio performance management. Part of the portfolio communication management process is to select the most effective communication strategy.
In order to make the communications/flow of information throughout the functional departments more stable and transparent, the respective article discusses the scope, applicability, theoretical practices, and limitations of the Service Blueprint model.
Service Blueprint is leveraged to understand cross-functional relationships and make front and back-stage processes more aligned. In a retrospect, it also helps visualize the relationships between different service components; people, props (physical or digital evidence), and processes that are directly tied to touchpoints in a specific service lifecycle. Service Blueprint
Concept
Communications Management
Purpose
People
Complexity
Uncertainty
Service Blueprint
Good governance is at the heart of any successful business. An organization needs to achieve its objectives and drive improvement, as well as maintain legal and ethical standing in the eyes of internal & external stakeholders, regulators, and the wider community. However, the service blueprint is one of the innovation tools which helps organization govern the processes appropriately.
The service process can be viewed as a chain or constellation of activities that allow the service to function effectively. Service blueprinting is a flexible approach that helps with the challenges of service process design and analysis. It is a powerful technique that can facilitate the detailed refinement of a single step in the customer process as well as the creation of a comprehensive, visual overview of an entire service process.
