MBTI in Conflict Management

Revision as of 12:19, 8 April 2023

Written by Anna Hessellund Diedrichsen

Abstract

The article provides an examination of the application and benefits of MBTI in conflict management relevant to project management. Conflicts are inevitable between stakeholders defined as individuals who affect or are affected by a decision, activity or output of project management according to Project Management Institute ^[1]. Conflict management is crucial to foster healthy conflicts to improve effectiveness and productivity. An application of Myers–Briggs Type Indicator(MBTI) provides insights about differences in perception and judgement of all team members , valuable to determine appropriate behaviour, communication style and conflict management style when conflicts occur ^[2].

Firstly, the concept of MBTI is emphasised explaining the 16 personality types and four preferences, Extraversion vs. Introversion, Sensing vs. Intuition, Thinking vs Feeling and Judging vs. Perceiving, which combined assesses the way an individual prefer to perceive information and make decisions. Secondly, the article defends the application of MBTI in conflict management by emphasising the MBTI personality preferences linkage to the core activities in managing conflicts.

Lastly, limitations of MBTI are discussed. Concerns about feasibility, flexibility, reliability are questioning. The project manager’s interpretation and assessment of an individual must not be limited to the MBTI type.

Conflict Management

From a pluralist viewpoint organisations consist of stakeholders having different values and goals where conflicts can be constructive. Conflict management is as the process of which the PM identifies and handles conflicts and is crucial to create effectiveness and productivity, further justified and elaborated by S.G. Daugaard ^[3]. Conflict management is the art of empathizing differences of interests, preferences, and approaches to maximise performance and productivity of an organisation hence. It is a practice that involves activities related to such as identification of arising conflict, cause of conflict, and how to mitigate and solve it ^[4]. Conflicts inevitable arise due to 10 causes in the process of developing team effectiveness, and are products of numerous variables leading to arguments between people competing personal interests. The most significant conflict causes are following, explained by prof. Y. AS from University of Johannesburg ^[5];

• Disagreements escalating
• Poor organisational structure
• Personality clashes / differences in values & goals
• Poor communication

The purpose of conflict management is to foster healthy conflicts in a team. Further, F. Glasl’s model explains the nine stages of conflict escalation and it is of interest to identify and solve a conflict in the earlier stages to ensure win-win result between parties, figure 1^[6]. Thereby, conflicts can be positive and proactive however affect all stakeholders, hence it is relevant to understand individual personalities and interactions across team members in conflict management.

Figure 1: Friedrich Glasl’s model of the 9 stages of conflict escalation. Illustration created based on the original model by Friedrich Glasl ^[6].

Myers–Briggs Type Indicator (MBTI)

The purpose of Myers-Briggs Type Indicator tool is to support project management in delivering output effectively within deadline. This article validates the application of MBTI in conflict management.

The Concept

The invention of Myers–Briggs Type Indicator assessment by Katharine Cook Briggs and Isabel Briggs Myers originates from the theory described by C. G. Jung about analytical psychology^[7] . MBTI provides an examination of the individual’s conscious feelings and thoughts with the purpose of emphasizing differentiation in the way people perceive information and make decisions. Hence, MBTI discusses the individual’s preferences and not capabilities. It is the world’s most universally and widely used assessment tool to understand the individual's preferences and determine type. To clarify it is not a personality test but a typing test ^[8].

The purpose of MBTI is to assess individual preferences which connect to preferred behaviour in teamwork, interactions and thereby understand how team dynamics arise and are likely to communicate and interact. The underlying assumption is that people have specific preferences which impact its behaviour pattern. MBTI empathises eight preferences which are paired into opposite preferences of two. An individual tends to favour one of two opposing preferences and will feel energetic, natural and competent when using a preferred preference however, by practice people can master the proficient of using the opposite preference. Awareness about MBTI enable teams to leverage different personalities and strengths to increase effectiveness.

The 16 MBTI Types

In MBTI eight preferences can be combined and expresses 16 different personality types, figure 2. A person's psychological type is represented by four preferences but is a dynamic and interconnected system of personality in which the components interrelate to establish effectiveness and balance.

Figure 2: Myers-Briggs’ 16 Personality Types. Illustration created based on information by I.B. Myers I ^[8].

MBTI considers 4 categories collectively comprising the foundation of the individual’s personality type.

• Orientation: First category assesses where a person focuses its attention distinguishing between Introversion(I) and Extroversion(E). A tendency to prefer Extroversion focusses on the outer world emphasizing the power of engagement with people and activities. People who prefer Introversion focusses on the inner world of impressions and ideas.

• Perception: Second category assesses the way a person perceives and interprets information considering Sensing(S) and Intuition(N). A person who prefers Sensing tends to focus on “here and now”, gathering information through senses. A person who prefers Intuition tends to gather information based on previous patterns and seeks the wider context and future possibilities.

• Judgement: Third category assesses how a person makes rational decisions based on perceived information by distinguishing between Thinking(T) and Feeling(F). A person who prefers Thinking makes decisions based on logical arguments, defined rules and objective analysis. A tendency to prefer Feeling means a person makes decisions based on values and subjective consideration associating with the situation.

• Orientation: Fourth category assesses the way a person deals with the outer world distinguishing between Judging(J) and Perceiving(P). A person who prefers Judging enjoy planning and an organised approach in contrast to a person who prefers Perceiving enjoy flexibility, keeps options open and like being spontaneous.

The 16 personality types are classified based on the 8 cognitive functions meaning that descriptions of two MBTI types differ in the preference of the individual’s perception or judgement, see figure 3. A person's cognitive function reflect its behaviour and thinking.

Figure 3: The 8 Myers-Briggs Cognitive Functions. The figure relates to figure 2 and is created based on information by I.B. Myers I ^[8].

Application of MBTI in Conflict Management

The application of MBTI and its relevance to improve conflict management in project management is rationalised by defining how MBTI is leveraged in different stages of handling arising conflicts.

In “Conflict within Organizations – Structure” A. Garden argues for the benefit of using MBTI to explore sources of conflict and how they can be solved ^[9]. A Garden defends it as a constructive and developmental tool. In context of the principle of project management defined by Project Management Institute conflict management is a core behavioural competence needed to drive team productivity. According to DS/ISO 21502 conflicts must be managed appropriately using negotiation, empathy, assertiveness and evidence-based decisions, and thereby by applying MBTI in conflict management, the project manager (PM) will be able tailor communication, collaboration and encourage healthy conflicts ^[10].

MBTI assessment consists of approx. 100 questions and is applicable before setting the team and when managing team members. According to I.B. Myers ^[8], the individual’s personality MBTI type is consistent throughout its life however can change under an extreme period of its life or when a person goes through life changing situations. Hence, to mitigate the risk of incorrect answers in the test, it is relevant to take the test 2-3 times to acquire an accurate view a person’s personality.

The PM must consider the individual’s MBTI type throughout the activities of conflict management to mitigate the risk of a conflict will enter second and third level of F. Glasl’s nine stages of conflict escalation.

Identify Conflict Pairs

The PM can understand interactions and identify potential arising conflicts between the 16 MBTI personality types, by identifying conflict pairs. The last two letters of the MBTI type are defined as the conflict pair as the combination explains the way the individual make decisions and interact with the outer world, connected to focus and response to conflictsCite error: Closing </ref> missing for <ref> tag

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