Revision as of 23:17, 24 November 2014

ABSTRACT

This article will attempt to look at the scope of using Key Performance indicators (KPI) and how to implement them in knowledge based companies. It will attempt to include:

• An overview of current theories regarding KPIs as well as an overview of what the standards within Project, program and portfolio management include or exclude in the regards of KPIs.
• A handful of different KPIs that can be viewed as useful suggestions and inspiration for KPIs that could give a proper picture of the progress and/or employee satisfaction within a project, program or portfolio.
• A description for the approach of how these KPIs could be implemented. This part will include one-two small software solutions, to avoid the requirement of having a large SAP-system to build the KPIs on.

Introduction

Related material

Comparable standards

Additional related material

Content

How to define KPIs

Scorecards and Dashboards

Discussion

Strength and weaknesses

Implementation advice