Conflict Resolution in Project Management
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On a smaller scale the Danish energy provider Ørsted has implemented Insights Discovery among their staff. The majority of staff participated in mapping of personality traits, and the results have since been presented on each individual's desk, ensuring that it is clearly illustrated which traits the person identifies with allowing for more precise communication between personnel. | On a smaller scale the Danish energy provider Ørsted has implemented Insights Discovery among their staff. The majority of staff participated in mapping of personality traits, and the results have since been presented on each individual's desk, ensuring that it is clearly illustrated which traits the person identifies with allowing for more precise communication between personnel. | ||
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Revision as of 16:55, 25 February 2019
Disclaimer
I'm aware that this article isn't complete at all, and as I am yet to figure out how on earth to properly format this, I haven't entered refenreces yet, either. It will be updated over the weekend, so maaaaaybe don't go through it until sunday, please?
Abstract
Conflicts are unavoidable in projects, as conflicts with others is considered part of human nature. While it is unavoidable it is however of great importance to minimize conflict in projects, as they may lead to delays, improper work and poor results, increased cost etc. When properly handled, conflicts can however lead to improved involvement and cohesion as well as clarification of key issues and values. A project manager should thus posess skills in identifying conflict, apporaching and managing conflict as well as creating an environment, that aims to reduce conflicts.
Sources of conflict may come from areas as different as poor communication, differences in values or limited ressources. As there is no one origin, there can be no one solution, i.e. no one-size-fits-all. Hence the manager must possess knowledge of different ways to handle conflict, and know when to tackle conflict and when not to.
The Importance of Conflict Management
Conflict is unavoidable in human nature, and as all projects involve human interaction conflict is bound to arise. This is not necessarily a negative scenario, as conflict may lead to positive results if managed correctly [1]
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