Constructive communication

Revision as of 17:38, 11 February 2021

Abstract

Communication is a big part of project management. 80\% of project managers' time is spent on communication and it is considered a key success factor in projects. When dealing with projects, conflicts are likely to occur and project managers need to manage them in the right way ^[1]. It is important not to look at conflicts negatively but as an opportunity instead. Project managers can gain a greater understanding of themselves and their co-workers when dealing with conflicts ^[2].

Constructive communication is a powerful tool to use when dealing with and preventing conflicts. This type of communication addresses the conflict positively and clearly between communicators. It builds understanding, provides sufficient detail for full understanding, and provides clear information. Furthermore, by using constructive communication, the goal is that both sides win by showing a respectful and cooperative attitude. Using constructive communication leaves room for others to share their side and be heard to work together and foster understanding ^[3].

This article examines the importance of constructive communication, especially in dealing with conflicts during projects. In addition, relevant models and guidelines are provided that project managers can use in their work. It is important for project managers to master and keep practicing constructive communication. However, this type of communication is not just relevant within project management. It is useful for everyone willing to learn how to deal with conflicts constructively ^[3].

What is Constructive Communication

In this section, constructive communication will be described and discussed.

Models of Constructive Communication

There are different ways to use constructive communication. This section goes over five different models of constructive communication.

Nonviolent Communication

Clean Communication

Cooperative Communication

Centered Communication

Compassionate Listening

Guidelines for Constructive Communication

It can be tricky to use constructive communication when dealing with conflicts. In this section, guidelines will be illustrated in three categories.

Empathy, Intention and Listen

Message Form

Message Meaning

Limitations

There are always some limitations and they will be discussed in this section.

Conclusion

The final chapter is a conclusion.

Annotated bibliography

* Nonviolent and Constructive Communication, Joanie V Connors, 2013 ^[3]. This paper focuses on the skills of communication and how to use constructive communication when dealing with conflicts.

* Communicating Constructively, Scott Williams, 2002 ^[2]. This article shows how you can apply constructive communication in various professions.

References

1. ↑ J. Geraldi, C. Thuesen, \& J. Oehmen. (2017). Doing Projects - Nordic flavour to managing projects. Danish Standards Foundation. 96.
2. ↑ ^{2.0 2.1} Scott Williams. (NA). Communicating Constructively. http://www.wright.edu/~scott.williams/LeaderLetter/communicating.htm. Visited: 09/02/2021.
3. ↑ ^{3.0 3.1 3.2} Joanie V Connors. (2013). Nonviolent and Constructive Communication. https://www.academia.edu/4148355/Constructive_Communication. Visited: 09/02/2021.