DMAIC Projects
From apppm
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Contents |
Big idea
- Big focus on data and quantitative basis
- DMAIC projects can happen continuely – again and again – in order to perfect the process.
- Introduce SIPOC
DEFINE
- Identifying and understanding the customer. Defining Voice of Customer (VoC) and focusing the work based on this is key. The VoC typically focus on the challenges of the customer. Insert example and context.
- Critical to Quality (CTQ) follows the VoC. Defining the CTQ means to describe what is necessary to fullfill the VoC. This requires an understanding why the VoC is a problem and what could remedy this. It does however not describe a specific solution. Insert example and context. Include how the CTQ should be measureable (two levels of CTQ, more descriptive, then a hard target).
- Create figure showcasing VoC and CTQ.
- Include details about Critical to Customer (CtC) from Six Sigma. Potentially model. Used and updated continually during the project.
MEASURE
- The measure phase is focused on defining the current facts of the situation.
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ANALYSE
IMPROVE
CONTROL
