Managing Stakeholders in Construction

Application oriented article in depth description of managing stakeholders in construction

Abstract

This article focuses on managing stakeholders in the construction process. There are in complex construction projects many different stakeholders that are to be kept satisfied during the entire project. This article focuses on the different management tools that can be applied to managing the stakeholders and their requirements. The article contains a literature review that identifies and reviews the different articles and books used in the article. Furthermore a detailed section of the different management theories about stakeholders are presented. These theories include the general definition of stakeholders and the importance of identifying these different stakeholders in a construction project. It also includes the theory about classifying the stakeholders and comparing them internally as a management tool. Different management solutions are presented, such as stakeholder mapping, stakeholder salience and framework solutions. In the solution of mapping stakeholders, the impact/probability-matrix is defined as an important tool in managing the stakeholders. Furthermore the theory behind stakeholder salience is presented as the model that can help the project manager to identify the important stakeholders, to which the project manager should pay close attention. The final solutions that are presented are the different framework solutions that can be used for implementing the stakeholder management tools in projects. The recommendations based on the studies for this article are more digital solution that could combine stakeholder requirements in construction with the building information modelling. The article concludes the importance of the identifying, classifying and mapping the different stakeholders in construction projects. The frameworks presented in the article are not fully comprehensive, but there is a future in developing new methods for managing stakeholders in construction projects.