Constructive communication
Abstract
Communication is a big part of project management. 80\% of project managers' time is spent on communication and it is considered a key success factor in projects. When dealing with projects, conflicts are likely to occur and project managers need to manage them in the right way [1]. It is important not to look at conflicts negatively but as an opportunity instead. Project managers can gain a greater understanding of themselves and their co-workers when dealing with conflicts [2].
Constructive communication is a powerful tool to use when dealing with and preventing conflicts. This type of communication addresses the conflict positively and clearly between communicators. It builds understanding, provides sufficient detail for full understanding, and provides clear information. Furthermore, by using constructive communication, the goal is that both sides win by showing a respectful and cooperative attitude. Using constructive communication leaves room for others to share their side and be heard to work together and foster understanding [3].
This article examines the importance of constructive communication, especially in dealing with conflicts during projects. In addition, relevant models and guidelines are provided that project managers can use in their work. It is important for project managers to master and keep practicing constructive communication. However, this type of communication is not just relevant within project management. It is useful for everyone willing to learn how to deal with conflicts constructively [3].
Contents |
What is Constructive Communication
Models of Constructive Communication
Nonviolent Communication
Clean Communication
Cooperative Communication
Centered Communication
Compassionate Listening
Guidelines for Constructive Communication
Empathy, Intention and Listen
Message Form
Message Meaning
Limitations
Conclusion
Annotated bibliography
* Nonviolent and Constructive Communication, Joanie V Connors, 2013 [3].
References
- ↑ J. Geraldi, C. Thuesen, \& J. Oehmen. (2017). Doing Projects - Nordic flavour to managing projects. Danish Standards Foundation. 96.
- ↑ Scott Williams. (NA). Communicating Constructively. http://www.wright.edu/~scott.williams/LeaderLetter/communicating.htm. Visited: 09/02/2021.
- ↑ 3.0 3.1 3.2 Joanie V Connors. (2013). Nonviolent and Constructive Communication. https://www.academia.edu/4148355/Constructive_Communication. Visited: 09/02/2021.
