Conflict Management using the Thomas-Kilmann Conflict Mode Instrument (TKI)
Abstract
Conflicts are common when working with other people on projects, programs, and portfolios. They should not necessarily be avoided since they can provide great value to team members and improve the final product. However, it is of great importance that team members and not least the project manager knows how to manage the conflicts appropriately to avoid that the conflict escalates and becomes inconvenient to the work [1]
This article will introduce the Thomas-Kilmann conflict mode instrument (TKI), developed by Kenneth W. Thomas and Ralf H. Kilmann. The purpose of the tool is to identify a person’s most used conflict handling modes and learn to manage conflicts [2].
The article will also introduce the correlation between the Myers-Briggs Type Indicator (MBTI) assessment and the TKI assessments, meaning that certain personality types tend to use certain conflict handling modes more frequent [3].
Big Idea
Conflicts in project management
When working with projects, several competencies are relevant for the project managers to have. Technical competencies, to be able to direct, manage, plan, and deliver a project [6]. Business competencies, to be able to manage organizational, contractual, and external environment. And finally behavioral competencies, associated with leadership, team building, negotiation, and conflict management. Conflicts are defined as _____.
A lot of people are involved on projects which makes a dynamic environment, and the projects are often challenged with budget, scope, schedule, and quality [1]
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