Kano model
From apppm
Abstract
The Kano model is a method to scale the layers of quality and to achieve consumer satisfaction in a project or for a product. The Model was published in 1978 by Horiaki Kano, the theory is proposed to understand the relationship between customer satisfaction and quantitative measures. The requirement and the performance of the product or service derive from the different types, the model provides.
In a project it is recommended to use the kano model to meet customers needs and to determine right requirements in an early project phase.
