Project Performance Management Scorecard

The Balanced scorecard is a organisation efficiency tool develop by Robert Kaplan and David Norton in 1996. It use four key points:

• Financial
• Customer
• Internal Business
• Learning and Growth

The main point of using these 4 points is to show companies, they need to measure different elements to get a complete measurement of the efficiency.

The idea of developing the tool came from that according to Robert Kaplan and David Norton it is impossible to measure efficiency with a narrow number of indicators. At the same time a company shouldn't have a large number and complex indicators it will lead to a lack of overview and giving a high possibility that the will not be used.

It will also help the company avoid a to short sighted perspective. it is able to give companies a robust measurement and management system. With 3 elements that have a measurable indicators: Financial, Customer and Internal business, and at the same time a more soft type of indicators in the ability to learn and Growth.

In this article there will be looked at the Theory, the application as well as the limitation it still have.