Communication and Media Richness Assurance in High-performance Projects

Case Studies

Having studied a selection of commonly used communication media, a look at how project communication in industry affects project success/failure classification may be interesting. In the following section three case studies are compared and contrasted in terms of their final delivery outcome and the impact in-project communication has had thereupon. The case studies have been selected based on shared project similarities and their varying degree of project communication success, ranging respectively from poor through adequate to good.

Sydney Opera House

Herlev hospital, Greater Copenhagen. The hospital each year treats around 3/4 million emergency patients.

problem scenario: communication with architect: internal stakeholder communication

Key points: Top x (7?) floors left unfinished for period: finances not enough to finish entire building! However, building served purpose, and 60 years on in still in (heavy) use Project assessment: Adequate (This section is unfinished and will be expanded)

Key Points: The higher the risk, the more important communication becomes Action speaks louder than words (get away with errors in verbal communication, as non-verbal communication through action is more important)