Active Listening Technique
Created by Anna Fredgaard
Contents |
Abstract
Communication is a crucial aspect of project, program and portfolio management. According to the Handbook [1] 80% of a manger's time is spend on communication. Purdy Cite error: Invalid <ref> tag;
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name cannot be a simple integer. Use a descriptive title. Active listening is an important tool in people management that increases the empathy and trust between the speaker and the listener Cite error: Invalid <ref> tag;
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Active listening presents the listener with a set of tools to focus on listening without being disturbed. This improves the relationship with the speaker who often plays an important role for the project, programme or portfolio while also allowing for the listener to gain more knowledge. It provides the listener with a better understanding of the topic as well as the person they interact with which can assist to avoid misunderstandings Cite error: Invalid <ref> tag;
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Active listening is a powerful tool since it is applicable throughout the entire lifetime of any project management process. Improving communication skills will improve the success of the project management. However, there are limitations to when active listening can be applied since it relies on communication being verbal and preferably also face-to-face.
Big idea
Application
Limitations
Annotated bibliography
References
- ↑ Geraldi, Joana; Thuesen, Christian; Oehmen, Josef; Sting, Verena (2017) Doing Projects. A Nordic Flavour to Managing Projects, Engineering Systems Division, Management Engineering Department, Technical University of Denmark.
