APPPM Issue Tree

Abstract

Mainly, a Issue-driven problem-solving process consists in three phases: identifying, solving and communicating.

Firstly, the identifying phase consists in the problem definition in which the consultor dentify which problem to solve, stakeholders that influence the solution and key success criteria for the work ahead.

Next, the solving phase consist in three steps:

- Issue identification and prioritisation: Problems are deconstructed into quantifiable and formal problem statements (issues) that can be prioritized

- Identify hypotheses: Hypotheses are identified and formulated for every issue in order to make analysis possible

- Conduct analyses: Collect data and conduct required analyses

Finally, the process proceed with the last phase which is the communicating. This last part of the Issue-driven problem-solving process consists in synthesizing of findings and developing recommendations. The aim of this phase is to develop clear communication of results and recommended solution.

Due to the complexity and length of this process, this article will focus on the first step of the second phase, Issue identification and prioritisation, by using a methodology that will be called: The Issue Tree. [1]

In a general way, it is a question of deconstructing the problem into quantifiable and formal problem statements (issues) that can be prioritized and prioritising what issues to focus on in the analysis based on each issue’s impact on the overall problem-solving.