Active Listening Technique
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==Abstract== | ==Abstract== | ||
| − | Communication is a crucial aspect of project, program and portfolio management. According to the Handbook <ref name="ref1"> Geraldi, Joana; Thuesen, Christian; Oehmen, Josef; Sting, Verena (2017) Doing Projects. A Nordic Flavour to Managing Projects, Engineering Systems Division, Management Engineering Department, Technical University of Denmark. </ref> 80% of a manger's time is spend on communication. Purdy <ref name=" | + | Communication is a crucial aspect of project, program and portfolio management. According to the Handbook <ref name="ref1"> Geraldi, Joana; Thuesen, Christian; Oehmen, Josef; Sting, Verena (2017) Doing Projects. A Nordic Flavour to Managing Projects, Engineering Systems Division, Management Engineering Department, Technical University of Denmark. </ref> 80% of a manger's time is spend on communication. Purdy <ref name="ref2"> Purdy, M. (1997). What is listening? In M. Purdy & D. Borisoff (Eds.), Listening in everyday life. A personal and professional approach (pp. 1–22). Lanham, MA: University Press of America, Inc. </ref> defines communication as a two-dimensional phenomenon: speaking and listening. Researchers claim that listening competencies are hugely important in managerial communication <ref name="ref3"> Welch, S. A.1; Mickelson, William T. (2013) A Listening Competence Comparison of Working Professionals, International Journal of Listening, DOI:10.1080/10904018.2013.783344. </ref>. Active listening is an important tool in people management that increases the empathy and trust between the speaker and the listener <ref name="ref4"> Inga Jona Jonsdottir & Kristrun Fridriksdottir (2020) ACTIVE LISTENING: IS IT THE FORGOTTEN DIMENSION IN MANAGERIAL COMMUNICATION?, International Journal of Listening, DOI:10.1080/10904018.2019.1613156. </ref>. |
| − | Active listening presents the listener with a set of tools to focus on listening without being disturbed. This improves the relationship with the speaker who often plays an important role for the project, programme or portfolio while also allowing for the listener to gain more knowledge. It provides the listener with a better understanding of the topic as well as the person they interact with which can assist to avoid misunderstandings <ref name= | + | Active listening presents the listener with a set of tools to focus on listening without being disturbed. This improves the relationship with the speaker who often plays an important role for the project, programme or portfolio while also allowing for the listener to gain more knowledge. It provides the listener with a better understanding of the topic as well as the person they interact with which can assist to avoid misunderstandings <ref name=ref5> Project Management Institute, Inc.. (2017). Guide to the Project Management Body of Knowledge (PMBOK® Guide) (6th Edition), Inc. (PMI). Retrieved from |
https://app.knovel.com/hotlink/pdf/id:kt011DXH02/guide-project-management </ref> | https://app.knovel.com/hotlink/pdf/id:kt011DXH02/guide-project-management </ref> | ||
| − | <ref name= | + | <ref name=ref7> Goldstein, M. (2013). Mindful listening. Paper presented at PMI® Global Congress 2013—North America, New Orleans, LA. Newtown Square, PA: Project Management Institute </ref>. |
Active listening is a powerful tool since it is applicable throughout the entire lifetime of any project management process. Improving communication skills will improve the success of the project management. However, there are limitations to when active listening can be applied since it relies on communication being verbal and preferably also face-to-face. | Active listening is a powerful tool since it is applicable throughout the entire lifetime of any project management process. Improving communication skills will improve the success of the project management. However, there are limitations to when active listening can be applied since it relies on communication being verbal and preferably also face-to-face. | ||
Revision as of 00:35, 21 February 2021
Created by Anna Fredgaard
Contents |
Abstract
Communication is a crucial aspect of project, program and portfolio management. According to the Handbook [1] 80% of a manger's time is spend on communication. Purdy [2] defines communication as a two-dimensional phenomenon: speaking and listening. Researchers claim that listening competencies are hugely important in managerial communication [3]. Active listening is an important tool in people management that increases the empathy and trust between the speaker and the listener [4].
Active listening presents the listener with a set of tools to focus on listening without being disturbed. This improves the relationship with the speaker who often plays an important role for the project, programme or portfolio while also allowing for the listener to gain more knowledge. It provides the listener with a better understanding of the topic as well as the person they interact with which can assist to avoid misunderstandings [5] [6].
Active listening is a powerful tool since it is applicable throughout the entire lifetime of any project management process. Improving communication skills will improve the success of the project management. However, there are limitations to when active listening can be applied since it relies on communication being verbal and preferably also face-to-face.
Big idea
Application
Limitations
Annotated bibliography
References
- ↑ Geraldi, Joana; Thuesen, Christian; Oehmen, Josef; Sting, Verena (2017) Doing Projects. A Nordic Flavour to Managing Projects, Engineering Systems Division, Management Engineering Department, Technical University of Denmark.
- ↑ Purdy, M. (1997). What is listening? In M. Purdy & D. Borisoff (Eds.), Listening in everyday life. A personal and professional approach (pp. 1–22). Lanham, MA: University Press of America, Inc.
- ↑ Welch, S. A.1; Mickelson, William T. (2013) A Listening Competence Comparison of Working Professionals, International Journal of Listening, DOI:10.1080/10904018.2013.783344.
- ↑ Inga Jona Jonsdottir & Kristrun Fridriksdottir (2020) ACTIVE LISTENING: IS IT THE FORGOTTEN DIMENSION IN MANAGERIAL COMMUNICATION?, International Journal of Listening, DOI:10.1080/10904018.2019.1613156.
- ↑ Project Management Institute, Inc.. (2017). Guide to the Project Management Body of Knowledge (PMBOK® Guide) (6th Edition), Inc. (PMI). Retrieved from https://app.knovel.com/hotlink/pdf/id:kt011DXH02/guide-project-management
- ↑ Goldstein, M. (2013). Mindful listening. Paper presented at PMI® Global Congress 2013—North America, New Orleans, LA. Newtown Square, PA: Project Management Institute
