Choosing communication media for negotiation
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| + | Communication is one of the most essential and fundamental parts of being human. Therefore, it also plays a major role in the way we solve issues in a work environment, and it is especially important to have clear an constructive communication in a context where two parties either disagree or both want a certain outcome of a situation – for instance during negotiation. The communication media has proven to have an essential impact on the outcome of a negotiation <ref name="Communication media on negotiation outcome"> Jill M. Purdy | ||
| + | (University of Washington), Pete Nye, P. V. (Sundar) Balakrishnan (University of Washington. Communication media on negotiation outcome. [https://www-scopus-com.proxy.findit.dtu.dk/record/display.uri?eid=2-s2.0-0034355715&origin=resultslist&sort=cp-f&src=s&nlo=&nlr=&nls=&sid=cfd9e30e6f666fd8cd460526399d0515&sot=b&sdt=b&sl=48&s=TITLE-ABS-KEY+%28choosing+medium+of+communication%29&relpos=12&citeCnt=108&searchTerm=]. Accessed 13-02-2021. </ref>, and is therefore an important concept for a project manager to be aware of. | ||
| + | Negotiation is a key part of the role of a project manager which acquires certain [[Negotiation Skills]]. It is a process of communicating back and forth with the goal of making a joint decision, a way of finding a solution to a shared problem that suites all involved parties and hopefully achieve an ideal outcome <ref name="Negotiation"> Englund, Randall L. Negotiating for success are you prepared?. [https://www.pmi.org/learning/library/negotiating-project-outcomes-develop-skills-6781]. Accessed 13-02-2021. </ref>. | ||
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| + | Our communication media have evolved greatly since the invention of the telephone in 1876 <ref name="Invention of telephone"> Wiki article. [https://en.wikipedia.org/wiki/History_of_the_telephone]. Accessed 13-02-2021. </ref> and later even greater with the introduction of the internet in 1969 <ref name="Invention of internet"> Wiki article. [https://en.wikipedia.org/wiki/History_of_the_Internet]. Accessed 13-02-2021. </ref>. These technologies made it possible for people to communicate at a long distance, which has opened up to globalization. But with the new communication media, brought by these technologies, also came a challenge – we no longer need to be face-to-face in order to interact with each other, which strips away some of the most important communication mechanisms we poses as human beings <ref name="Communication media on negotiation outcome"> Jill M. Purdy | ||
| + | (University of Washington), Pete Nye, P. V. (Sundar) Balakrishnan (University of Washington. Communication media on negotiation outcome. [https://www-scopus-com.proxy.findit.dtu.dk/record/display.uri?eid=2-s2.0-0034355715&origin=resultslist&sort=cp-f&src=s&nlo=&nlr=&nls=&sid=cfd9e30e6f666fd8cd460526399d0515&sot=b&sdt=b&sl=48&s=TITLE-ABS-KEY+%28choosing+medium+of+communication%29&relpos=12&citeCnt=108&searchTerm=]. Accessed 13-02-2021. </ref>. | ||
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| + | This article will strive to give an insight into the different available types of communication media and how they each work as a tool in negotiation. It will give an overview of the important aspects of communication and how each media satisfy these aspects as a tool for projects managers to use, when deciding on which media to use in negotiation. | ||
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<ref name="Negotiation"> Englund, Randall L. Negotiating for success are you prepared?. [https://www.pmi.org/learning/library/negotiating-project-outcomes-develop-skills-6781]. Accessed 13-02-2021. </ref> | <ref name="Negotiation"> Englund, Randall L. Negotiating for success are you prepared?. [https://www.pmi.org/learning/library/negotiating-project-outcomes-develop-skills-6781]. Accessed 13-02-2021. </ref> | ||
<ref name="Lumen Learning: Reading: McGregor’s Theory X and Theory Y"> Williams, L, Lumen Learning. Introduction to Business: Reading: McGregor’s Theory X and Theory Y. [https://courses.lumenlearning.com/wmintrobusiness/chapter/reading-douglas-mcgregors-theory-x-and-theory-y-2/]. Accessed 13-02-2021. License: CC BY-NC: Attribution-NonCommercial.</ref> | <ref name="Lumen Learning: Reading: McGregor’s Theory X and Theory Y"> Williams, L, Lumen Learning. Introduction to Business: Reading: McGregor’s Theory X and Theory Y. [https://courses.lumenlearning.com/wmintrobusiness/chapter/reading-douglas-mcgregors-theory-x-and-theory-y-2/]. Accessed 13-02-2021. License: CC BY-NC: Attribution-NonCommercial.</ref> | ||
Revision as of 13:29, 14 February 2021
Communication is one of the most essential and fundamental parts of being human. Therefore, it also plays a major role in the way we solve issues in a work environment, and it is especially important to have clear an constructive communication in a context where two parties either disagree or both want a certain outcome of a situation – for instance during negotiation. The communication media has proven to have an essential impact on the outcome of a negotiation [1], and is therefore an important concept for a project manager to be aware of. Negotiation is a key part of the role of a project manager which acquires certain Negotiation Skills. It is a process of communicating back and forth with the goal of making a joint decision, a way of finding a solution to a shared problem that suites all involved parties and hopefully achieve an ideal outcome [2].
Our communication media have evolved greatly since the invention of the telephone in 1876 [3] and later even greater with the introduction of the internet in 1969 [4]. These technologies made it possible for people to communicate at a long distance, which has opened up to globalization. But with the new communication media, brought by these technologies, also came a challenge – we no longer need to be face-to-face in order to interact with each other, which strips away some of the most important communication mechanisms we poses as human beings [1].
This article will strive to give an insight into the different available types of communication media and how they each work as a tool in negotiation. It will give an overview of the important aspects of communication and how each media satisfy these aspects as a tool for projects managers to use, when deciding on which media to use in negotiation.
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