Negotiation techniques
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==Types of negotiation== | ==Types of negotiation== | ||
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==Managing emotions== | ==Managing emotions== | ||
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==Nonverbal communication== | ==Nonverbal communication== | ||
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==Dealing with difficult people== | ==Dealing with difficult people== | ||
Revision as of 15:45, 17 February 2018
Contents |
Abstract
Negotiation is a complex interaction between two or more individuals. Having a good set of negotiation skills is most central a project manager both in day-to-day activities amongst the team members of the project and when interacting with project stakeholders. The negotiation skills of the project manager can be said to go beyond achieving a wanted output because the project manager often need to maintain a positive relationship with the opponent of the discussion as the success of the project can be viewed as a subjective evaluation by the stakeholders involved. Consequently, accomplishing mutually acceptable solutions is often important to the project manager.
The object of this article will be to provide a set of tools and recommendations to a project manager wanting to improve his or hers negotiation skills. Whether it is with an underperforming team member or an important financial contributor, it is a good idea to prepare for the negotiation in advance. The amount of preparation needed is proportional to the importance of the deal and to the importance of the parties involved. A solid communication plan will help accomplish an effective negotiation, ensuring the prime goal whilst maintaining a continuous relationship with the opponent.
Should the current negotiation fail one can apply the Best Alternative To A Negotiated Agreement, BATNA, which is a set of procedures
Types of negotiation
Negotiation strategy
win-win, win-lose
Managing emotions
The effective negotiator does not underestimate the roll of emotions. In general a good advice would be to try to separate the person from the argument, but .. humans have emotions ..
Nonverbal communication
Dealing with difficult people
Common mistakes in negations
intro.. A common mistake in negotiation is to over attribute intentionality. When experiencing discomfort in an argument due to comments from the opponent which hurts or upsets, a common mistake is to assume that they meant it. This causes us to retaliate, creating a downwards spiral of conflict. Trying to held back from assuming your opponent deliberately tries to upset you will be beneficial.
