Risk Identification

Revision as of 18:47, 28 September 2015

Introduction and relevance

In all areas of management and projects, it is crucial to be aware of the risks that may affect the outcome, quality or completion of objectives. Identifying what could go wrong, delay or even completely terminate a project is the initial process of risk assessment, and a part of risk management. Identification of risks is important, because once a risk has been identified, the risk can be dealt with. Non-identified risks are much more likely to have significant consequences for a project, because no action to mitigate, prevent or make a plan B can be done. By applying the correct methods, using and involving the right people, risks can be identified, and later handled in risk management. This article defines risk identification and its sub-processes, outlines relevant identification methods, and suggest optimization parameters for the main process.

Definitions and context

Risk identification is defined as “the process of finding, recognizing and describing risks” (ISO 31000 REF). The goal of risk identification is to analyze what might happen, or what situations may affect outcomes, objectives or deliverables in a project or organization. When a risk is identified, it is possible to identify any existing controls such as people, systems, design features and processes associated with the risk. These controls are important in the later stages of risk management, as they are the key to influence the risk. Risk identification is a process that can be done at any stage of a project, and can be repeated many times over its duration. It is strong in any initial phase as preparation, but when conditions change over time, so do risks. By repeating the process, the risk manager is always aware of risks, even in changed environments. The following definitions are considered relevant terms and sub-processes associated with risk identification:

Risk description

A detailed description of the identified risk. Should include its sources, events, causes and consequences, explained in the following sections. The risk description is crucial tool for managing risks, allowing the manager to get detailed information about a specific risk.

Risk source

The element(s), which can result in a risk. The source can be a single element, or a combination of several. They can have different strength, meaning that a risk can have many sources, but some may be more dominant than others. The source may be tangible or intangible.

Event

Occurrence or change of a particular set of circumstances, also known as an “incident” or “accident”. An event can have consequences, negative or positive, but an event can also be something not happening. If an event has no consequences, it can be labeled as a “near miss”, “near hit” or “close call”. Some events can trigger more than once, and have one or several causes. [EXAMPLE]

Cause

Hazard

Risk in the context of risk identification and management usually refers to a risk for the project or organization. A hazard is a risk that involves physical or psychological [MENTAL] harm of people in the project or organization. A hazard can also be a risk source, and may have additional consequences in addition to the damage on employees or stakeholders. In the risk identification process, hazards and risks should be distinguished, allowing a focus on safety. Ethically, hazards should have priority in the identification and management of risks, but that is not always the case. This may be reality in cases where hazards have little impact on objectives, and are expensive or time consuming to deal with.

Consequence

Outcome of an event, which affect objectives. An event can have several consequences. A consequence is usually associated with something negative, but in risk management, a consequence can affect an objective in a positive or negative way. Consequences can vary from a small delay to injury of personnel or termination of the project. CONNECT In the end, risk management is about reduction, prevention and preparation for negative consequences of events. Therefore, identification of consequences is vital for risk identification

Risk owner

Person, group or entity with accountability and authority to manage a risk. By identifying the risk owner, it is easier to handle the risk in later stages of risk management. Communication and cooperation can easier take place when the correct connection and responsibilities are established.

Context of risk identification

Risk identification can be done as standalone process, but it is close to useless if it is not followed by additional risk management processes, such as risk analysis and risk treatment. Therefore, it is important to carry out the risk identification while being aware of its context: a part of risk management. Risk identification should be seen as the first step in risk assessment, and as part of a tool, that protects the project or organization, against unwanted events and their negative consequences. It is also important to monitor and review the identification process, as well as using communication. The full context of risk identification in risk management can be seen in FIGURE.

Application of risk identification

Risk identification should be used when a project or organization faces unknown entities in their operations, SEE FIGURE. It can be argued, that this is always the case, because there is a risk involved in being active in our society. It is always recommendable to be aware of risks, and try to identify them. But to initiate a complete risk identification, followed by risk management, is only recommendable for operations with a certain degree of uncertainty. Projects are a good example, as they are partly defined by their uncertainty. The scope should also be considered. Short, uncomplicated projects may have less need for a risk identification process, while it would be organizational suicide to do a mega-project without risk identification. Especially in smaller projects, it will come down to a matter of resources and prioritizing. Risk identification should never be completely ignored, but can have a lower priority in small-scope operations and projects.

Risk identification methods

Different methods for risk identification exists, each having strengths covering a certain area. The process should include as many methods as possible, to identify the most risks. The more risks associated with a project, the more methods will be necessary to cover them all. The use of a method should result in a risk or hazard description, preferably including the risk owner. However, the most important output of each method should be to confirm the existence of different risks. Once a risk has been identified, the risk description can be done. The individual methods attempts different approaches to being aware of a risk.

Brainstorming

The most basic of methods, which has its strength as an initial method, but can be used at any stage. The concept is to generate a lot of ideas in a group, focusing on idea generation, not evaluation . A headline for the brainstorm is chosen, to define what specific area should be covered. This is important to keep the brainstorm focuses. This could be very concrete, for instance risks associated with a certain process or activity, or very general, as all risks associated with a certain project. One can also start with a broad risk generation, and move into specific areas along the way. It is recommended to appoint a brainstorm leader, to act as a chairman, and to make sure the focus is on idea generation, not evaluation. During a brainstorm, quantity is central, and whatever risk comes to mind should be mentioned. The quality and relevance of the identified risks is not important at this stage. After a set amount of time, the idea phase closes, which should result in a large number of risks within the chosen area or subject. Now, each suggested risk can be debated, and it can be decided what risks are worth keeping for further analysis, and which should be discarded. If an identified risk is discarded, because it is concluded that it is not relevant, it will not be part of risk management later. Therefore, it should only be discarded if the identifier(s) agree that it will be a waste of resources to handle the risk at a later stage. To avoid that important risks are removed from the list of identified risks, it might be worth it to appoint a “devils advocate”. It is the job of the devil’s advocate to defend all risks from removal from the lists, with sane arguments of course. It also opens for further debate of the individual identified risks. The brainstorm excels at finding the obvious risks associated with the projects, but may lack in-depth analysis of some of the other tools. The brainstorm is recommendable for any risk identification process, because of the large amount of ground it covers, with minimal effort. It should be noted that the brainstorm is a qualitative method. The risk description generated by the brainstorm can be supported by quantitative initiatives after the brainstorming itself is done.

Evidence based method

Identification of risks based on historical data and experience. The methods consists of finding similar organizations, projects or tasks, and review them. What went wrong and why, and what went well and why. The method ranges from analysis of heavy empirical and statistical data, to qualitative statements and interviews. The essence is to learn from the past in any way possible, in order to improve risk identification. This method may require a lot of resources, because of the amount of potential data. It is most suited for projects which can be related to other projects, and not completely new ventures, because a certain amount of evidence is required. However, even by moving into relatively unknown territory, there will always be some aspects, organizational, technical or human, which will relate to previous experiences. A good example is the NASA space program, which constantly evaluate its own performance, especially when something goes wrong. If a risk has not been identified, but triggers an event, it results in learning and improvement. The risk will definitely be handled differently next time! The method can be carried out in a team or workgroup, but may require a lot of time and individual work.

Systematic team approach

A team of experts follow a systematic process to identify risks by means of a structured set of prompts or questions [ISO]. The questions may be predefined from a previous, similar project or situation, or they may be unique. Often, it will be a combination. The process is much less random than the brainstorming method, and more thorough. It is especially strong for projects in which many activities and processes are repetition from previous projects. The process struggles a bit more in undefined projects, like research projects. It is much more difficult to prepare prompts and questions for something there is limited knowledge about. Overall, the selected topics for questions/prompts will have their risks covered very well. However, if some topics are not considered in the systematic team approach, they may be completely missed, because they will not be debated by the team (in this method). The method should yield a complete risk description. All aspects of risk identification should be covered in the systematic approach.

Hazard and operability study

A Hazard and operability study (HAZOP) has the purpose to identify hazards. By having an isolated method for hazard identification, the risk of forgetting hazards in the risk identification process is reduced. The method is closely related to the systematic team approach, where a set of questions, guidelines or prompts are followed to identify hazards. It is also carried out in a team. The keywords are highly standardized, as almost all possible ways human damage can happen are considered. Examples of keywords could be flow, pressure, temperature, vibrations, chemical reaction and so on. The HAZOP method should be mandatory in projects and situations associated with hazards. This could be, but not limited to, construction, mining, factory, production and military. In fields with less associated hazards, for instance organizational change projects, a HAZOP will not be necessary. It should be emphasized that hazards can also be identified through other non-hazard based methods, but the strength of the HAZOP is the relentless focus on hazards. The method also promotes safety above all else, which is a good signal to send to all employees working in the project or organization.

Conditions for optimal risk identification

By using one or several of the suggested methods for risk identification, the process is off to a good start. Additional factors in the organization or project environment can greatly affect the outcome of the identification process. Even if the methods are used, it needs to be the right people who are using them. The most important thing to remember, is that risk identification should not be done in a vacuum. An individual can make a good, detailed and useful risk identification – but chances are that it could be greatly improved by involving more people. The process could be done alone by the project leader in a project, or a manager in an organization. That is not recommendable. An individual cannot debate with itself, and there is no chance for a second opinion. The following initiatives will boost the effectiveness and efficiency of the risk identification process.

Use of a group

The use of a group is the most important condition for optimal risk identification. By having a group, experience and opinions can be pooled together, in an effort to identify risks. It also allows the debate of the individual risk. Quantitatively, a group is more like to identify more relevant risks than an individual, assuming that the group members are qualified. The downsides to having a group are the increased amount of resources required to complete the process, and groupthink. Groupthink, where a desire for harmony and unity leads to dysfunctional decision making, is a threat to any group process. Groupthink, and other group-related problems, are less likely if the group is diverse.

Diversity of the group

Having a group is a good start, but what is more important is having the right people in the group. In short, the more diverse the group is, the more risk-related areas may be covered. The accumulated experience and knowledge in the group should be as big as possible. Having a lot of people with the same competences will not increase the total risk coverage of the group. The group should be diversified on the following areas:

Technology and knowledge: Especially important if there can be risks involved with the use/development of a certain technology. It may be completely impossible for a non-expert to predict risks in a technical unknown field Culture and religion: Especially important for understanding the people involved and/or exposed to the risks. Demographic knowledge: If a group from Denmark is identifying risks in a construction project in Brazil, it is important to understand the risks associated with the PLACE… Different personalities: Having 5 middle-aged business men in suits may give fine results, but different people tend to have different opinions – and different perspective on risks. The mother of 3, the immigrant or the newly qualified engineer may give a different perspective to the identification process, which is very useful. Organizational departments: Having only people from one department increases the likelihood of groupthink and departmental selfishness. If the group consists of people from marketing department only for instance, the group may value risk in marketing above else, which is undesirable. Having members from different departments ensures a more non-biased view on risks.

It should be noted that these diversities are recommendable to most groups and organizations – they are not exclusive for a group carrying out the risk identification process. Furthermore, it is not always possible to tailor the group exactly around these principles. In such a situation, it is important that the group recognizes this and asks for advice in other parts of the organization or project group. Consultants can also be used.

Involving stakeholders

Involving stakeholders in the risk identification process is highly recommended. Assuming we are identifying risks in a project, one of the most logical places to go for advice are the stakeholders. They may have exclusive information on a certain subject, which may help to identify risks. It also gives the stakeholders the opportunity to participate, and take responsibility in the management of risks. A long, formal meeting is not required to involve stakeholders. A simple phone call or conversation about their experience on the subject may point out risks otherwise not identified by the group. Stakeholders should not only be involved the initial stages of risk identification, but also at later stages. When conditions and environments change, stakeholders remain a good source of opinions and information. It should be remembered that some stakeholders may know much more on the subject than members of the group.

Limitations

Risk identification, as a part of risk management, is a recommended process in all organizations and projects. In fact, it is recommended in all aspects of life, to be aware of what might affect our path and objectives. But risk identification should not be overdone either. There is little help in being aware of risks, if nothing is done to control them. Neither is it helpful to spend so many resources, that other vital processes and activities are unable to take place. Another trap may be to assume that risk identification, at a certain point, is complete. All risks have been found. This is simply not possible. By the nature of uncertainty, even the unthinkable happens from time to time. In addition, projects, organizations and their environments is constantly changing. New risks may arise at any time, and therefore, risk identification should be repeated constantly. This leads to the main limit of the risk identification – it is a process that is supportive, not dictating. It must always be seen in the context of whatever we are protecting from risks. DO NOT ASSUME THAT NOTHING WILL HAPPEN