Total Quality Management

Total Quality Management is a management approach where an organisation strive to provide customers with product and services of a high quality and a continuous improvement of the means to do so. TQM requires an establishment of a culture of improvement where quality is top priority in the whole organisation; from floor to top management. The culture needs quality in all aspects of the organisation’s operations and seeks to integrate all organisational functions focusing on compliance with customer needs. The focus is proactive; processes and productions is being done right initially in order to eliminate defects and waste.

Total Quality Management (TQM) is a Quality Management System (QMS) where a culture of improvement results in an organisation continuously improves the quality of products and service to costumers. Total Quality Management was popular in the late 1980s and early 1990s, but the use of TQM is not too widespread today due to competition from other management systems such as Lean Manufacturing and ISO9000.