Business Process Excellence (BPEX)

Abstract

In the last few decades, companies have adopted several approaches and methodologies to improve their process, which is becoming more essential due to the increasing level of complexity within the organization and the international competition. These challenges have made the business process improvement more relevant on the project management level. One way of guiding companies efficiently is by applying Business Process Excellence (BPEX) practices which have their root in Kaizen, six sigma, and Lean approaches. These practices are significant to improve the quality of the project management along with the quality of the final product and service. This article analyzes the BPEX practices and their challenges in the long term since business process excellence aims to deliver consistently positive outcomes and minimize the variation as little as possible. Approaches such as Lean and Six Sigma assist companies to solve their problem in an effective and structured way while BPEX is also concerned with managing changes and aligning the organization’s culture with the company strategy. Moreover, a potential solution for these challenges will be presented.

Introduction

Business process excellence is a set of organizational practices and capabilities and culture for continuous improvement of business processes supporting technology and their performance To achieve business process excellence companies must set their strategies to hit a level of zero-defect process and minimize waste of resources. To do so, companies must combine two management strategies, six sigma and lean. Six sigma aims to improve the quality of business processes by identifying process errors and the causes of variability then removing them. Lean focuses on creating value end consumers and minimize waste within the organization as possible.