Psychological safety as a key factor quality and productivity of Organizations

Abstract

Trust is a key factor for an improved performance in teams, according to Paul Santagata, Head of Industry at Google. High performance teams at Google share a common trait: psychological safety, the weightless environment that allows everyone to express themselves transparently, with never feeling judged by any means. This can be translated in, for example, not believing that they will be punished when they make a mistake, ask a basic question, or share a different opinion. Studies show that psychological safety stimulates moderate risk taking, creativity and boldness, that constitute key ingredients to market breakthroughs. People become more resilient, open-minded, persistent and motivated when they feel safe. The capacity of humor increases, such as solution-finding, and “thinking outside the box” mechanisms are enhanced. This safety is perceived by people’s bodies and they have a biological response to it. The people’s manager that has this factor into account, will definitely have success in managing his workers, highly increasing the personal and organizational performance and well-being.

Intro

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