Business Process Excellence (BPEX)

Abstract

In the last few decades, companies have adopted several approaches and methodologies to improve their process, which is becoming more essential due to the increasing level of complexity within the organization and the international competition. These challenges have made the business process improvement more relevant on the project management level. One way of guiding companies efficiently is by applying Business Process Excellence (BPEX) practices which have their root in Kaizen, six sigma, and Lean approaches. These practices are significant to improve the quality of the project management along with the quality of the final product and service. This article analyzes the BPEX practices and their challenges in the long term since business process excellence aims to deliver consistently positive outcomes and minimize the variation as little as possible. Approaches such as Lean and Six Sigma assist companies to solve their problem in an effective and structured way while BPEX is also concerned with managing changes and aligning the organization’s culture with the company strategy. Moreover, a potential solution for these challenges will be presented.

Introduction

The manufacturing sector is viewed as a robust driver of economic development but the more developed an economy is, the bigger share of the service sector. Development in information and communication technology has led to an increase of scale economies in services. This shift requires the service sectors to improve their way of creating and delivering value to customers continuously. Also, international competition has placed pressure on both sectors requiring them to improve their competitiveness to cope with globalization.