Business Process Excellence (BPEX)

The manufacturing sector is viewed as a robust driver of economic development but the more developed an economy is, the bigger share of the service sector. Development in information and communication technology has led to an increase of scale economies in services. That also created a stronger bond between services and innovation. This shift requires the service sectors to improve their way of creating and delivering value to customers continuously. Also, international competition has placed pressure on both sectors requiring them to improve their competitiveness to cope with globalization. These challenges made business process improvement more relevant at a project management level. One way of guiding companies efficiently is by applying Business Process Excellence practices which has its root in Kaizen, six sigma, and Lean approaches. Business process excellence (BPEX) aims to deliver a consistently positive outcome and minimizing the variation as little as possible. These practices are significant to improve the quality of the project management in addition to the quality of the end service and product. This article analyzes the BPEX practices and their challenges in the long term. Furthermore, a potential solution for these challenges will be presented

Content: Introduction Concept overview Implementation Challenges Potential solution Annotated Bibliography References